Customer Care Representative – Barossa Veterinary Service

Info Resume Edge; Australia; On-site; AUD 34,440 - 48,216; Full time

Job summary

A leading pet care facility in the Barossa Valley is seeking a dedicated administrative professional for a part-time or full-time role. You will be the first point of contact for clients, assisting with bookings and client enquiries while ensuring high standards of care for their pets. Ideal candidates will possess strong communication skills and experience in a customer service environment. Join our team to make a difference in pet care and enhance client experiences.

Qualifications

• Strong communication skills and a friendly demeanor.
• Experience in administrative tasks, preferably in a customer-facing role.
• Ability to multitask and effectively manage client expectations.

Responsibilities

• Provide administrative support for bookings and enquiries.
• Manage phone lines and welcome clients professionally.
• Maintain a clean waiting room and assist with merchandise displays.
• Help with patient follow-ups and client communications.
• Contribute to system improvements for better client experience.

Job description

About the Role

This role is a part-time or full-time position based in the Barossa Valley. You’ll be the first point of contact for our clients, helping them with appointments, enquiries, and follow-ups. All while ensuring their pets receive the best care possible.

Key responsibilities include:

• Providing administrative support, including bookings, insurance claims, prescriptions, client orders, and general enquiries
• Managing phone lines and welcoming clients warmly and professionally
• Maintaining the waiting room and merchandise displays
• Assisting with patient follow-ups and client communications
• Supporting the team to uphold our high standards of care and service
• Actively contributing to the continuous improvement of our systems, client experience, and workflows