Client Services Representative (Maternity Leave Cover) - VRH Dandenong

Greencross Pet Wellness Company; Melbourne; On-site; AUD 35,000 - 42,000; Part time

Job summary

Veterinary Referral Hospital Dandenong is seeking a part-time Client Services Representative to join our reception team on a 6 month maternity cover contract. You will be the first point of contact for clients, handling appointments, enquiries, and payments with professionalism in a busy veterinary setting.

We value calm, reliable team players with excellent communication and multitasking abilities who can work evenings, weekends, and public holidays.

Qualifications

• Experience in client service, veterinary or healthcare preferred.
• Strong communication and interpersonal skills.
• Ability to stay calm and professional in high-pressure situations.
• Reliable, adaptable and team oriented.

Responsibilities

• Be the first point of contact for clients in person and on the phone.
• Manage a multi-line switchboard with high call volumes.
• Triage emergency enquiries and escalate when required.
• Coordinate appointments and client communications.
• Maintain accurate client records and documentation.
• Provide clear information on services, pricing, and hospital policies.
• Liaise with veterinary staff to support patient care.
• Process payments and basic financial transactions.
• Keep reception area welcoming and organized.
• Assist with general administrative tasks as needed.

Skills

Client service

Communication

Interpersonal skills

Calm under pressure

Multitasking

Job description

Client Services Representative (Maternity Leave Cover) - VRH Dandenong

• Part-time

Veterinary Referral Hospital Dandenong

Client Services Representative

Part-time (28hrs/week) | 6 monthMaternity Leave Contract | Commencing January 2027

Are you passionate about animals and providing outstanding customer service? Veterinary Referral Hospital Dandenong is seeking aClient Services Representativeto join our team.

In this role you’ll be the first point of contactfor our clients, playing a vital role in ensuring a smooth and supportive experience for both pets and their owners -particularly in urgent and high-pressure situations. We’re looking for someone who is reliable, adaptable, and able to remain calm and professional at all times.

Key Responsibilities

• Act as the first point of contact for all client interactions, both in person and over the phone
• Manage a multi-line switchboard, including handling high volumes of calls efficiently
• Triage and respond appropriately to emergency patient enquiries, escalating when required
• Coordinate appointments, inquiries, and client communications
• Maintain accurate client records and documentation
• Provide clear information on services, pricing, and hospital policies
• Liaise with veterinary staff to support seamless patient care
• Process payments and handle basic financial transactions
• Ensure the reception area is clean, organised, and welcoming
• Assist with general administrative tasks as required

About You

• Previous experience in a client service role (veterinary or healthcare experience highly regarded)
• Confident managing a busy switchboard and high call volumes
• Ability to remain calm and composed in stressful or emergency situations
• Strong communication and interpersonal skills
• A team player who can also work independently when required
• Excellent organisational and multitasking abilities
• Passion for animals and commitment to excellent customer service
• Availability to work a variety of shifts, including evenings, weekends, and public holidays (day and evenings)