Client Services Representative (Maternity Leave Cover) - VRH Dandenong

Greencross Vets; Greater Dandenong; On-site; AUD 38,000 - 46,000; Part time

Job summary

Veterinary Referral Hospital Dandenong is seeking a Client Services Representative for maternity cover. This role is part-time (28hrs/week) and will involve first-line contact with clients, both in person and by phone, in a busy veterinary environment.

You’ll triage emergencies, manage appointments and client communications, and support the veterinary team. The ideal candidate has customer-service experience and remains professional under pressure.

Qualifications

• Experience in client service (vet or healthcare preferred)
• Confident handling a busy switchboard and high call volumes
• Ability to stay calm and professional in urgent or emergency situations
• Strong communication and interpersonal skills
• Willingness to work varied shifts including evenings, weekends and holidays

Responsibilities

• Be the first point of contact for clients in person and over the phone
• Manage a multi-line switchboard and high call volumes efficiently
• Triage and respond to emergency inquiries and escalate when needed
• Coordinate appointments and client communications
• Maintain accurate client records and documentation
• Provide information on services, pricing and hospital policies
• Support veterinary staff to ensure smooth patient care
• Process payments and handle basic financial transactions
• Keep reception area clean, organised and welcoming
• Assist with general administrative tasks as required

Skills

Customer service

Communication

Calm under pressure

Team player

Multitasking

Organisational skills

Job description

Client Services Representative (Maternity Leave Cover) - VRH Dandenong

• Part-time

Veterinary Referral Hospital Dandenong

Client Services Representative

Part-time (28hrs/week) | 6 monthMaternity Leave Contract | Commencing January 2027

Are you passionate about animals and providing outstanding customer service? Veterinary Referral Hospital Dandenong is seeking aClient Services Representativeto join our team.

In this role you’ll be the first point of contactfor our clients, playing a vital role in ensuring a smooth and supportive experience for both pets and their owners -particularly in urgent and high-pressure situations. We’re looking for someone who is reliable, adaptable, and able to remain calm and professional at all times.

Key Responsibilities

• Act as the first point of contact for all client interactions, both in person and over the phone
• Manage a multi-line switchboard, including handling high volumes of calls efficiently
• Triage and respond appropriately to emergency patient enquiries, escalating when required
• Coordinate appointments, inquiries, and client communications
• Maintain accurate client records and documentation
• Provide clear information on services, pricing, and hospital policies
• Liaise with veterinary staff to support seamless patient care
• Process payments and handle basic financial transactions
• Ensure the reception area is clean, organised, and welcoming
• Assist with general administrative tasks as required

About You

• Previous experience in a client service role (veterinary or healthcare experience highly regarded)
• Confident managing a busy switchboard and high call volumes
• Ability to remain calm and composed in stressful or emergency situations
• Strong communication and interpersonal skills
• A team player who can also work independently when required
• Excellent organisational and multitasking abilities
• Passion for animals and commitment to excellent customer service
• Availability to work a variety of shifts, including evenings, weekends, and public holidays (day and evenings)