Customer Care Expert — Part-Time, Local Services

Department of Customer Service; Eden, Bega; On-site; AUD 67,000 - 82,000; Part time

Benefits offered by this job

Career development

Wellbeing programs

Job summary

Department of Customer Service in NSW is seeking a Customer Service Representative for Eden and Bega Service Centres on a part-time contract (20 hours per week). You will help customers access essential government services, answer enquiries, and provide accurate information with a friendly, solution-oriented approach.

This role involves both face-to-face and phone support, working Monday to Friday, with a minimum four hours per shift.

Qualifications

• Experience in a customer-facing environment delivering memorable service.
• Ability to navigate fast-paced environments and solve problems.
• Strong communication and interpersonal skills.
• Experience handling confidential information responsibly.

Responsibilities

• Be the first point of contact for customers seeking information and support.
• Provide face-to-face and phone-based assistance to enquiries.
• Deliver professional, respectful customer service and help achieve outcomes.
• Support an inclusive and welcoming service environment.

Skills

genuine passion for customer service

strong communication skills

face-to-face + inbound calls

attention to detail

confidential information handling

navigate multiple systems

collaborative mindset

adaptability in fast-paced environment

Job description

Department of Customer Service in NSW is seeking a Customer Service Representative for Eden and Bega Service Centres on a part-time contract (20 hours per week). You will help customers access essential government services, answer enquiries, and provide accurate information with a friendly, solution-oriented approach.

This role involves both face-to-face and phone support, working Monday to Friday, with a minimum four hours per shift.