Part-Time Frontline Customer Service Specialist

Department of Customer Service; Cooma; On-site; AUD 67,000 - 82,000; Part time

Benefits offered by this job

Personal development

Health and wellbeing programs

Job summary

Service NSW is seeking a Customer Service Representative to join the Cooma Service Centre on a part-time, ongoing basis. The role involves onsite, face-to-face customer service and blended frontline duties, including handling inquiries and complaints with empathy and efficiency.

You will engage with a diverse client base, maintaining high service standards, manage information securely, and support the team to deliver exceptional customer experiences across NSW. Closing date: 7 October 2026.

Qualifications

• Excellent customer service and communication skills.
• Face-to-face and inbound call handling in a blended frontline environment.
• Ability to handle confidential information responsibly.

Responsibilities

• Provide face-to-face and phone support to customers.
• Resolve issues and connect customers with the services they need.
• Work with colleagues to ensure a respectful customer experience.
• Support across the region from Service Centre locations.

Skills

Customer service

Communication skills

Face-to-face handling

Inbound calls

Tools

Multiple systems

Job description

Service NSW is seeking a Customer Service Representative to join the Cooma Service Centre on a part-time, ongoing basis. The role involves onsite, face-to-face customer service and blended frontline duties, including handling inquiries and complaints with empathy and efficiency.

You will engage with a diverse client base, maintaining high service standards, manage information securely, and support the team to deliver exceptional customer experiences across NSW. Closing date: 7 October 2026.