Customer Service Representative

Department of Customer Service; Eden, Bega; On-site; AUD 67,000 - 82,000; Part time

Benefits offered by this job

Career development

Wellbeing programs

Job summary

Department of Customer Service in NSW is seeking a Customer Service Representative for Eden and Bega Service Centres on a part-time contract (20 hours per week). You will help customers access essential government services, answer enquiries, and provide accurate information with a friendly, solution-oriented approach.

This role involves both face-to-face and phone support, working Monday to Friday, with a minimum four hours per shift.

Qualifications

• Experience in a customer-facing environment delivering memorable service.
• Ability to navigate fast-paced environments and solve problems.
• Strong communication and interpersonal skills.
• Experience handling confidential information responsibly.

Responsibilities

• Be the first point of contact for customers seeking information and support.
• Provide face-to-face and phone-based assistance to enquiries.
• Deliver professional, respectful customer service and help achieve outcomes.
• Support an inclusive and welcoming service environment.

Skills

genuine passion for customer service

strong communication skills

face-to-face + inbound calls

attention to detail

confidential information handling

navigate multiple systems

collaborative mindset

adaptability in fast-paced environment

Job description

Customer Service Representative and Talent Pool Opportunity

NSW Clerk Grade 3/4- starting annual salary $74,118 plus superannuation and leave loading

Employment: 1 x ongoing part-time contract (20 hours per week)

This role is Monday to Friday and requires a minimum of 4 hours per shift.

Location: Eden and Bega Service Centres

Please note: This recruitment will only be used to fill roles or create a talent pool for these specific location(s).

Support Your Community, Every Day Are you passionate about helping people and delivering great service? Join our Service Centre team and play a meaningful role in connecting customers with essential government services and support.

We’re looking for friendly, motivated professionals who enjoy working with people, solving problems and creating positive experiences. Every day brings something different as you assist customers from all walks of life, helping them navigate enquiries and access the services they need.

What are ‘hub and spoke’ Service Centres?

In some regional or remote areas, a ‘hub’ Service Centre acts as the parent of one or more ‘spoke’ Service Centre locations. The hub and spoke models share a leadership team and operate in such a way that team members will be required to work between locations. Eden Service Centre is the spoke site of Bega Service Centre.

About you

You’re the kind of person who loves making someone's day a little easier. You bring experience from a customer-facing environment and understand what it takes to deliver service that's not just good, but memorable. You thrive on solving problems, building rapport and finding the right solution for each customer. Comfortable working collaboratively and navigating a fast-paced environment, you're resilient, adaptable and always focused on delivering positive outcomes.

What You'll Bring

We're looking for people with the right mindset and a willingness to learn.

• A genuine passion for customer service and strong communication skills
• The ability to manage both face-to-face customer interactions and inbound calls in a blended frontline environment
• Strong attention to detail and confidence handling complex enquiries
• Intermediate computer skills and the ability to navigate multiple systems efficiently
• A clear understanding of handling confidential and personal information responsibly
• A collaborative mindset and commitment to supporting team success
• The ability to adapt in a busy, fast-paced environment while maintaining a positive customer experience

The Difference You'll Make

As a key member of our Service Centre team, you'll be the first point of contact for many customers seeking information, support and services. Through a combination of face-to-face interactions and phone-based enquiries, you'll provide professional, respectful and customer-focused assistance that helps people achieve the best possible outcomes. Your work will contribute to creating an inclusive and welcoming environment where customers feel heard, supported and valued, while helping deliver important services to the local community.

Closing Date: Friday 9 October 2026 at 9:59am

Further Information

For enquiries relating to recruitment please contact Joy Lethieullier via service [e-mail]

About Service NSW Service NSW makes it easier to access government services for people and businesses across NSW.

At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.

Operating hours

In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is required to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays.

The Service NSW Award hours

6:30am – 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours.

Part-time – minimum 20 hours per week - (Monday to Friday) Full-time – 70 hours per fortnight

Hours are also subject to change based on the needs of the business.

What we offer

• Personal development – excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities.
• Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available

Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check.

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail].

For more information

Information on some of the different types of disabilities Information on adjustments available for the recruitment process

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.