Community Services Customer Advisor (Part-Time)

City of Canterbury Bankstown; Canterbury-Bankstown; On-site; AUD 67,000 - 82,000; Part time

Benefits offered by this job

Health and wellbeing programs

Professional growth opportunities

Job summary

CBCity in NSW is seeking a Customer Service professional to deliver high-quality service through the counter and call centre, handling enquiries about a wide range of council services. The roles include a permanent part-time position (20 hours per week) on Monday, Thursday and Friday, and a temporary part-time role (up to 12 months) on Monday, Tuesday and Friday.

The successful candidate will have a Certificate III in Customer Contact or equivalent, plus experience in customer service, strong

Qualifications

• Certificate III in Customer Contact or equivalent Customer Service experience.
• Experience in a customer service role in face to face and/or call centre environments.
• Experience in managing customer relationships.
• Computer literacy skills.
• Knowledge of Local Government functions and responsibilities.
• Knowledge of Canterbury-Bankstown LGA, including geography, activities and services.
• Skills in a language other than English.

Responsibilities

• To deliver quality customer service and project a positive image of Council.
• To provide accurate information and resolve customer enquiries and issues on the full range of Council’s services through personal attention or referral to specialist staff as necessary.
• To represent Council in a professional and courteous manner.
• Serve as first point of contact for customer enquiries, transaction and action requests, ensuring service standards and performance objectives are achieved.
• Escalate customer action requests, enquiries and transactions as appropriate, to other corporate or operational areas for response.
• Register and respond to customer action requests, enquiries and transactions (Counter and Call Centre) in a professional, accurate and efficient manner.

Skills

Customer service

Call centre experience

Communication skills

Computer literacy

Knowledge of Local Government

Education

Certificate III in Customer Contact or equivalent

Job description

CBCity in NSW is seeking a Customer Service professional to deliver high-quality service through the counter and call centre, handling enquiries about a wide range of council services. The roles include a permanent part-time position (20 hours per week) on Monday, Thursday and Friday, and a temporary part-time role (up to 12 months) on Monday, Tuesday and Friday.

The successful candidate will have a Certificate III in Customer Contact or equivalent, plus experience in customer service, strong