Part-Time Digital Service Specialist - Face-to-Face Help

Nsw Department Of Customer Service; Tweed Heads; On-site; AUD 58,000 - 71,000; Part time

Benefits offered by this job

Career development opportunities

Health and wellbeing programs

Job summary

NSW Department Of Customer Service is seeking a Digital Service Representative for the Tweed Heads Service Centre. The role involves direct customer interaction, face-to-face support, and helping people access essential NSW services.

The position offers ongoing part-time hours (minimum 20 hours/week, up to 35 hours) with a six-day roster and potential for additional hours during busy periods. Training and a supportive team environment are provided.

Qualifications

• Experience in high-volume customer service.
• Strong communication and interpersonal skills.
• Reliability and flexibility to work additional hours.

Responsibilities

• Provide face-to-face customer service and guidance at Tweed Heads Service Centre.
• Resolve customer enquiries and help navigate NSW services.
• Contribute to a positive, efficient customer experience in a busy Service NSW environment.

Skills

Face-to-face service

Customer communication

Problem solving

Calm under pressure

Tech literacy

Team player

Reliability

Job description

NSW Department Of Customer Service is seeking a Digital Service Representative for the Tweed Heads Service Centre. The role involves direct customer interaction, face-to-face support, and helping people access essential NSW services.

The position offers ongoing part-time hours (minimum 20 hours/week, up to 35 hours) with a six-day roster and potential for additional hours during busy periods. Training and a supportive team environment are provided.