Digital Service Specialist (Part-Time)

Service NSW; Coffs Harbour; On-site; AUD 55,000 - 74,000; Part time

Benefits offered by this job

Flexible hours

Career growth opportunities

Health programs

Job summary

Service NSW invites you to join our Coffs Harbour Service Centre as a Digital Service Representative. This ongoing part-time role supports customers, solves problems, and creates great experiences when they need it most.

Location: Coffs Harbour; roster rotates six days a week with every second Saturday; minimum shift 4 hours. You are a people person who enjoys building relationships, staying calm under pressure, and learning new systems.

Qualifications

• Strong customer service orientation and problem-solving ability.
• Comfort with using technology and learning new systems.
• Attention to detail, sound judgment, and discretion when handling information.
• Ability to manage enquiries while maintaining confidentiality.
• Capable of prioritising workloads and multitasking in a fast-paced environment.

Responsibilities

• Assist customers and resolve enquiries at the Service Centre.
• Provide clear digital support and information to customers.
• Maintain accurate records and protect sensitive information.
• Contribute to positive customer experiences through responsive service.

Skills

Customer service

Problem solving

Tech literacy

Multitasking

Communication

Job description

Service NSW invites you to join our Coffs Harbour Service Centre as a Digital Service Representative. This ongoing part-time role supports customers, solves problems, and creates great experiences when they need it most.

Location: Coffs Harbour; roster rotates six days a week with every second Saturday; minimum shift 4 hours. You are a people person who enjoys building relationships, staying calm under pressure, and learning new systems.