Part-Time Government Service Advisor – Cooma

Team 3Thirty; Cooma; Remote; AUD 74,000 - 90,000; Part time

Job summary

The Department of Customer Service in Cooma is seeking a part-time Customer Service Representative to support government services on-site, 20 hours per week.

You will handle enquiries, resolve complaints, and complete transactions accurately across face-to-face and phone channels, while complying with privacy and roster requirements. This role requires a satisfactory national criminal record check and availability for the weekday roster in line with Service NSW operating requirements.

Qualifications

• Satisfactory national criminal record check
• Availability for the stated on-site weekday roster and Service NSW operating requirements

Responsibilities

• Help people access government services, resolve enquiries and complaints, complete transactions accurately and provide practical support across face-to-face and phone channels.
• Explain a process in plain language and keep the interaction calm when the customer is frustrated or uncertain.
• Explain checks used when handling transactions, personal information or several systems at once.

Job description

The Department of Customer Service in Cooma is seeking a part-time Customer Service Representative to support government services on-site, 20 hours per week.

You will handle enquiries, resolve complaints, and complete transactions accurately across face-to-face and phone channels, while complying with privacy and roster requirements. This role requires a satisfactory national criminal record check and availability for the weekday roster in line with Service NSW operating requirements.