Customer Banking Specialist Relief - Dunsborough (Full Time)

CommBank; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

CommBank is seeking a Customer Banking Specialist Relief to join our Dunsborough branch on a full-time basis. You will also support Collie and Margaret River branches, delivering seamless personal banking experiences.

In this Multi-Channel Branch role, you will assist customers with everyday banking, guide them through in-branch technology and digital options, and process applications for personal loans and credit cards. Training and development are provided.

Responsibilities

• Assist customers with general banking transactions, answering questions and queries
• Build a personal connection with customers face to face and through direct channels
• Help customers use in-branch technology and digital banking options
• Process applications for personal loans, credit cards and related products
• Capture customer feedback and take action to improve service
• Receive ongoing training and development to support career goals

Job description

Customer Banking Specialist Relief - Dunsborough (Full Time)

We are looking for a Customer Banking Specialist Relief to join our Dunsborough branch on a full-time basis.

As part of the role, you will also work across our Collie and Margaret River branches.

You will be joining one of our Multi-Channel Branches!

What is a Multi-Channel Branch?

Our branches serve customers through a variety of different means.

On some days, our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions. On the remaining weekdays we assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment. The days are set and vary from branch to branch.

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will:

• Assist customers with general banking transactions, answering questions and queries
• Build a personal connection with customers through meaningful conversations face to face and through our direct channels
• Work with customers to use our in-branch technology and digital banking options
• Process applications for personal loans, credit cards and associated products
• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
• Be provided with continuous training and development to support your career aspirations

We're interested in hearing from people who have:

• A passion for delivering outstanding customer service with every interaction
• The ability to have great conversations and confidence to ask challenging questions
• Problem solving attitude and curiosity in finding the right solutions
• An open approach to learning new things and goal oriented
• An ability to work collaboratively as a team to deliver a seamless customer experience

If you are passionate about helping people, this is a great opportunity for you.

Aboriginal &/or Torres Strait Islander people are encouraged to apply.

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Advertising End Date: 25/10/2026