Customer Banking Specialist Relief - Dunsborough (Full Time)

Commonwealth Bank; Margaret River; On-site; AUD 60,000 - 80,000; Full time

Job summary

Commonwealth Bank is seeking a Customer Banking Specialist Relief at our Dunsborough branch, with duties spanning across Collie and Margaret River. You will assist customers with everyday banking, promote digital options, and process loan and credit card applications.

A focus on personal connections and high service standards is essential. The role involves working in a multi-channel branch environment, training opportunities, and collaboration with teammates to ensure a seamless customer

Qualifications

• Experience in delivering outstanding customer service in banking or retail.
• Strong communication skills and ability to ask guiding questions.
• Comfort with digital channels and branch technology.

Responsibilities

• Assist customers with general banking transactions and inquiries.
• Build personal connections with customers through face-to-face and direct channels.
• Encourage use of in-branch technology and digital banking options.
• Process applications for personal loans and credit cards.
• Capture customer feedback and help address service gaps.
• Receive ongoing training and development to support career goals.

Skills

Customer service

Communication

Problem solving

Teamwork

Job description

We are looking for a Customer Banking Specialist Relief to join our Dunsborough branch on a full-time basis. As part of the role, you will also work across our Collie and Margaret River branches.

You will be joining one of our Multi-Channel Branches!

What is a Multi-Channel Branch?

Our branches serve customers through a variety of different means.

On some days, our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions. On the remaining weekdays we assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment. The days are set and vary from branch to branch.

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will:

• Assist customers with general banking transactions, answering questions and queries


• Build a personal connection with customers through meaningful conversations face to face and through our direct channels


• Work with customers to use our in-branch technology and digital banking options


• Process applications for personal loans, credit cards and associated products


• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement


• Be provided with continuous training and development to support your career aspirations

We’re interested in hearing from people who have:

• A passion for delivering outstanding customer service with every interaction


• The ability to have great conversations and confidence to ask challenging questions


• Problem solving attitude and curiosity in finding the right solutions


• An open approach to learning new things and goal oriented


• An ability to work collaboratively as a team to deliver a seamless customer experience

If you are passionate about helping people, this is a great opportunity for you.

Aboriginal &/or Torres Strait Islander people are encouraged to apply.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 25/10/2026