Customer Banking Specialist Relief - Dubbo Branch

Commonwealth Bank; Dubbo; On-site; AUD 34,000 - 44,000; Part time

Job summary

Commonwealth Bank's Dubbo Branch is seeking a part-time Customer Banking Specialist Relief to provide frontline service, greet customers and guide them to the appropriate channel, while supporting Narromine, Wellington and Mudgee branches with travel as needed.

The role is 25 hours per week, Monday to Friday 9.30am–1.30pm, and operates as a relief position within the Dubbo team to maintain service levels.

Qualifications

• Proven track record of delivering exceptional customer service.
• Excellent communication and professional demeanour.
• Ability to manage customer expectations.
• Interest in building a long-term career with CommBank.

Responsibilities

• Greet customers and clearly understand their enquiry, guiding to the right channel.
• Build personal connections to enhance the customer experience.
• Educate customers on in-branch technology and digital options.
• Be aware of branch movements to ensure smooth, efficient service and customer satisfaction.

Skills

Customer service

Communication skills

Professional demeanour

Career with CommBank

Job description

Please note that rosters are predetermined. Beforeapplyingplease ensure you are available to cover the following roster

Dubbo Branch - Customer Banking Specialist Relief:

• Permanent part time - 25 hours
• Monday - Friday
• 9.30am - 1.30pm
• Relief role - this opportunity is relief role, in addition to supporting the Dubbo Branch, the successful applicant will also support the Narromine, Wellington and Mudgee Branches. Reasonable travel required.

Do workthat matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.We have been serving our local communities for over 100 years with market leading products, services & technology.

What we do has a real impact at all stages of people’s lives – whetherit’sopening your first account, saving for a wedding, buying your first home, or planning for your retirement.Working with us in RBS meansyou’llpositivelyimpactour customers’ lives and ensure that when they need us,we’rethere for them.

See yourself in our team

As the Customer Banking Specialist Relief in our Dubbo Branch, you’llbe theface of Commbank & thefirst personcustomersspeak with, you will:

• Greet each customer & clearly understand theirenquiry, guiding the customer to theappropriate channel
• Build personal connection with customers through meaningful conversations to enhance theirexperience
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Be aware of movements within the branch, ensuring it’srunning effectively & efficientlyandthatcustomers are satisfied with their experience

**With us,you’llhelp customers make informed financial decisions to achieve their goals.**

We’reinterested in people who have:

• A proventrack recordof delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellentcommunication skills & display all the right behaviours tomaintainan approachable & professional demeanour
• Theability to manage customer expectationswith a professional presence
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Following submission of your application, you may be invited to complete an online assessment and digital interview. If you receive an invitation, we recommend completing it within 24 hours, although links will remain active 48 hours. Completion of these assessments supports us in progressing your application through the recruitment process. Once expired, testing links can not be reset.

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Advertising End Date: 27/10/2026