Customer Banking Specialist Relief - Woy Woy

Commonwealth Bank; Central Coast; On-site; AUD 60,000 - 80,000; Full time

Job summary

Commonwealth Bank is seeking a Customer Banking Specialist Relief for the Woy Woy Branch. This full-time role (38 hours/week) requires travel to Erina, Gosford, Bay Bay and Tuggerah branches.

You will greet customers, guide inquiries, demonstrate digital banking options, and ensure smooth branch operations. As the frontline representative, you will build connections, educate customers on services, and help them achieve their financial goals.

Qualifications

• Proven track record of delivering exceptional Customer Service, ideally in Financial Services, Retail or Hospitality.
• Excellent communication skills and display professional demeanor.
• Ability to manage customer expectations with a professional presence.
• Genuine interest in building a career with CommBank and improving financial wellbeing of customers.

Responsibilities

• Greet each customer and understand their enquiry, guiding to the appropriate channel.
• Build personal connection with customers through meaningful conversations to enhance their experience.
• Provide options for the customer through education and demonstration of in-branch technology and digital banking options.
• Be aware of movements within the branch, ensuring it runs effectively and customers are satisfied with their experience.

Skills

Customer service

Communication skills

Customer expectations

Career motivation

Job description

Please note that rosters are predetermined. Beforeapplyingplease ensure you are available to cover the following roster

Woy Woy Branch - Customer Banking Specialist Relief:

• Full time opportunity
• 38 hours per week
• Monday - Friday 8.30am - 5.00pm
• Relief: In addition to supporting the Woy Woy Branch, the successful candidate will also support the Erina, Gosford Bateay Bay & Tuggerah Branches - reasonable travel required

Do workthat matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.We have been serving our local communities for over 100 years with market leading products, services & technology.

What we do has a real impact at all stages of people’s lives – whetherit’sopening your first account, saving for a wedding, buying your first home, or planning for your retirement.Working with us in RBS meansyou’llpositivelyimpactour customers’ lives and ensure that when they need us,we’rethere for them.

See yourself in our team

As the Customer Banking Specialist Relief in our Woy Woy Branch, you’llbe theface of Commbank & thefirst personcustomersspeak with, you will:

• Greet each customer & clearly understand theirenquiry, guiding the customer to theappropriate channel
• Build personal connection with customers through meaningful conversations to enhance theirexperience
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Be aware of movements within the branch, ensuringit’srunning effectively & efficientlyandthatcustomers are satisfied with their experience

We’reinterested in people who have:

• A proventrack recordof delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellentcommunication skills & display all the right behaviours tomaintainan approachable & professional demeanour
• Theability to manage customer expectationswith a professional presence
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

**With us,you’llhelp customers make informed financial decisions to achieve their goals.**

_‘Aboriginal &/or Torres Strait Islander people encouraged to apply’_

_ PLEASE NOTE : Following submission of your application, you may be invited to complete an online assessment and digital interview. If you receive an invitation, we recommend completing it within 24 hours, although links will remain active 48 hours. Completion of these assessments supports us in progressing your application through the recruitment process. Once expired, testing links can not be reset._

If you’re already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you’ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 04/11/2026