Customer Banking Specialist Relief - East Maitland

Commonwealth Bank; Newcastle-Maitland; Vor Ort; AUD 42.000 - 54.000; Teilzeit

Zusammenfassung

Commonwealth Bank in East Maitland is seeking a Customer Banking Specialist Relief to be the first point of contact for customers. The role is part-time (33.75 hours per week) with a 9:30am to 4:00pm schedule, Monday to Friday, and includes occasional travel to Raymond Terrace, Cessnock and Singleton branches.

You will greet customers, understand their enquiry, guide them to the appropriate channel and build personal connections through meaningful conversations.

Qualifikationen

• Proven track record of delivering exceptional customer service, ideally in financial services, retail or hospitality.
• Excellent communication skills and professional demeanour.
• Ability to manage customer expectations with a professional presence.
• Genuine interest in building a career with CommBank and improving financial wellbeing.

Aufgaben

• Greet each customer and understand their enquiry, guiding to the appropriate channel.
• Build personal connection with customers through meaningful conversations to enhance their experience.
• Demonstrate in-branch technology and digital banking options to customers.
• Be aware of movements within the branch to ensure it runs effectively and customers are satisfied.

Kenntnisse

Customer Service

Communication

Professionalism

Relationship Building

Jobbeschreibung

Please note that rosters are predetermined. Beforeapplyingplease ensure you are available to cover the following roster

Customer Banking Specialist Relief - East Maitland:

• Permanent part time opportunity - 33.75 hours per week
• 9.30am - 4.00pm
• Monday to Friday
• Relief role - this opportunity will see the successful applicant support the East Maitland Branch with occasional support to the Raymond Terrace, Cessnock & Singleton Branches (reasonable travel required)

Do workthat matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.We have been serving our local communities for over 100 years with market leading products, services & technology.

What we do has a real impact at all stages of people’s lives – whetherit’sopening your first account, saving for a wedding, buying your first home, or planning for your retirement.Working with us in RBS meansyou’llpositivelyimpactour customers’ lives and ensure that when they need us,we’rethere for them.

See yourself in our team

As the Customer Banking Specialist in our East Maitland Branch, you’llbe theface of Commbank & thefirst personcustomersspeak with, you will:

• Greet each customer & clearly understand theirenquiry, guiding the customer to theappropriate channel
• Build personal connection with customers through meaningful conversations to enhance theirexperience
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Be aware of movements within the branch, ensuringit’srunning effectively & efficientlyandthatcustomers are satisfied with their experience

We’reinterested in people who have:

• A proventrack recordof delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellentcommunication skills & display all the right behaviours tomaintainan approachable & professional demeanour
• Theability to manage customer expectationswith a professional presence
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us,you’llhelp customers make informed financial decisions to achieve their goals.

_‘Aboriginal &/or Torres Strait Islander people encouraged to apply’_

PLEASE NOTE: Following submission of your application, you may be invited to complete an online assessment and digital interview. If you receive an invitation, we recommend completing it within 24 hours, although links will remain active 48 hours. Completion of these assessments supports us in progressing your application through the recruitment process. Once expired, testing links can not be reset.

If you’re already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you’ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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