Customer Banking Specialist Relief - Woy Woy

Commonwealth Bank; Deepwater; On-site; AUD 65,000 - 85,000; Full time

Job summary

Commonwealth Bank is seeking a Customer Banking Specialist Relief for the Woy Woy branch. This full-time role (38 hours/week) supports Woy Woy and travel to Erina, Gosford, Bayview Bay & Tuggerah branches as needed.

You will be the branch's first point of contact, greeting customers, understanding their needs, and guiding them to the right channel while delivering a friendly and professional service. This position requires a genuine interest in building a career with CommBank and a track record

Qualifications

• Proven track record of delivering exceptional customer service.
• Excellent communication skills and professional demeanor.
• Ability to manage customer expectations.
• Genuine interest in building a career with Commonwealth Bank.

Responsibilities

• Greet each customer and clearly understand their enquiry, guiding to the appropriate channel.
• Build personal connection with customers through meaningful conversations to enhance their experience.
• Provide options for the customer through education and demonstration of in-branch technology and digital banking options.
• Be aware of movements within the branch, ensuring it’s running effectively and that customers are satisfied with their experience.

Skills

Customer service

Communication

Retail banking

Job description

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster

Woy Woy Branch - Customer Banking Specialist Relief

• Full time opportunity
• 38 hours per week
• Monday - Friday 8.30am - 5.00pm
• Relief: In addition to supporting the Woy Woy Branch, the successful candidate will also support the Erina, Gosford Bateay Bay & Tuggerah Branches - reasonable travel required

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We have been serving our local communities for over 100 years with market leading products, services & technology.

What we do has a real impact at all stages of people’s lives – whether it’s opening your first account, saving for a wedding, buying your first home, or planning for your retirement.

Working with us in RBS means you’ll positively impact our customers’ lives and ensure that when they need us, we’re there for them.

See yourself in our team

As the Customer Banking Specialist Relief in our Woy Woy Branch, you’ll be the face of Commbank & the first person customers speak with, you will:

• Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel
• Build personal connection with customers through meaningful conversations to enhance their experience
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Be aware of movements within the branch, ensuring it’s running effectively & efficiently and that customers are satisfied with their experience

We’re interested in people who have:

• A proven track record of delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & display all the right behaviours to maintain an approachable & professional demeanour
• The ability to manage customer expectations with a professional presence
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us, you’ll help customers make informed financial decisions to achieve their goals.

‘Aboriginal &/or Torres Strait Islander people encouraged to apply

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