Customer Banking Specialist Relief - Greater South West Area

Commonwealth Bank; Hilltops; Vor Ort; AUD 38.000 - 46.000; Teilzeit

Zusammenfassung

Commonwealth Bank is seeking a Customer Banking Specialist (Relief) to join our Young Branch on a part‑time roster of 31.25 hours per week. You’ll cover customer needs across home loans, business banking and financial advice while supporting our branch network.

Travel is required to support surrounding branches such as Harden, Yass and Cootamundra, and you’ll help customers make informed financial decisions in a busy retail environment.

Qualifikationen

• Proven experience delivering exceptional customer service in a fast-paced setting.
• Ability to explain financial terms clearly to customers.
• Strong communication and problem-solving skills.
• Capacity to work in a busy retail banking environment.

Aufgaben

• Discuss banking needs with customers, including loans and financial advice.
• Assist customers with account inquiries and credit product applications.
• Demonstrate in-branch technology and digital banking options to customers.
• Help maintain adherence to processes and risk controls while delivering solutions.

Kenntnisse

Customer Service

Communication Skills

Financial Aptitude

Problem Solving

Integrity

Teamwork

Jobbeschreibung

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster

Part Time Roster (31.25 hours per week):

• Monday:9.15am - 4.15pm
• Tuesday: 9.15am - 4.15pm
• Wednesday: 9.15am - 4.15pm
• Thursday: 9.15am - 4.15pm
• Friday: 9.15am - 4.15pm

Travel will be required for this role.

The successful applicant will join our relief team and support surrounding branches such as Harden, Yass and Cootamundra.

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

See yourself in our team

As the Customer Banking Specialist Relief based out of our Young Branch , you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We’re interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us, you’ll help customers make the right financial decisions and achieve their dreams.

At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.

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Advertising End Date: 29/10/2026