Customer Banking Specialist Relief - Dubbo Branch

CommBank; Sydney; On-site; AUD 34,000 - 44,000; Part time

Job summary

CommBank is seeking a Customer Banking Specialist Relief for our Dubbo Branch. This permanent part-time role is 25 hours per week, Monday to Friday, 9:30am to 1:30pm. The relief position also supports Narromine, Wellington and Mudgee branches with travel required.

As the public face of CommBank in RBS, you will greet customers, understand their enquiry, and guide them to the right channel. You’ll build rapport, demonstrate our in-branch and digital banking options, and help ensure the branch

Qualifications

• A proven track record of delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & display all the right behaviours to maintain an approachable & professional demeanour
• The ability to manage customer expectations with a professional presence
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Responsibilities

• Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel
• Build personal connection with customers through meaningful conversations to enhance their experience
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Be aware of movements within the branch, ensuring it's running effectively & efficiently and that customers are satisfied with their experience

Skills

Customer service

Communication

Customer focus

Professional presence

Job description

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster.

Dubbo Branch - Customer Banking Specialist Relief

• Permanent part time - 25 hours
• Monday - Friday
• 9.30am - 1.30pm
• Relief role - this opportunity is relief role, in addition to supporting the Dubbo Branch, the successful applicant will also support the Narromine, Wellington and Mudgee Branches. Reasonable travel required.

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We have been serving our local communities for over 100 years with market leading products, services & technology.

What we do has a real impact at all stages of people's lives - whether it's opening your first account, saving for a wedding, buying your first home, or planning for your retirement. Working with us in RBS means you'll positively impact our customers' lives and ensure that when they need us, we're there for them.

See yourself in our team

As the Customer Banking Specialist Relief in our Dubbo Branch, you'll be the face of Commbank & the first person customers speak with, you will:

• Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel

• Build personal connection with customers through meaningful conversations to enhance their experience

• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options

• Be aware of movements within the branch, ensuring it's running effectively & efficiently and that customers are satisfied with their experience

We're interested in people who have:

• A proven track record of delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality

• Excellent communication skills & display all the right behaviours to maintain an approachable & professional demeanour

• The ability to manage customer expectations with a professional presence

• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us, you'll help customers make informed financial decisions to achieve their goals.

'Aboriginal &/or Torres Strait Islander people encouraged to apply'

PLEASE NOTE: Following submission of your application, you may be invited to complete an online assessment and digital interview. If you receive an invitation, we recommend completing it within 24 hours, although links will remain active 48 hours. Completion of these assessments supports us in progressing your application through the recruitment process. Once expired, testing links can not be reset.

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