Customer Banking Specialist Relief - Moorooka

CommBank; Brisbane; Presencial; AUD 45.000 - 60.000; A tiempo parcial

Descripción de la vacante

CommBank is seeking a Customer Banking Specialist Relief at Moorooka. The role involves greeting customers, guiding them to the right channel, and building connections to enhance their banking experience.

You will also demonstrate our in-branch technology and digital options while helping the branch run efficiently. Travel to Sunnybank and Sunnybank Hills is required, and Mandarin/Cantonese skills are beneficial.

Formación

• Proven track record of delivering exceptional customer service.
• Excellent communication skills and professional demeanor.
• Ability to manage customer expectations with a professional presence.

Responsabilidades

• Greet customers and understand their enquiry, guiding to the appropriate channel.
• Build personal connections with customers through meaningful conversations.
• Demonstrate in-branch technology and digital banking options to customers.
• Ensure the branch runs smoothly and customers are satisfied with their experience.

Conocimientos

Customer service

Communication

Professional demeanor

Customer expectations

Descripción del empleo

Customer Banking Specialist Relief - Moorooka

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster.

Moorooka Branch - Customer Banking Specialist Relief:

• Part time - 31.25 hours per week
• Monday - Friday 9.30am - 4.15pm
• Relief - This role will see the successful applicant support the Sunnybank and Sunnybank Hills branches in addition to the Moorooka Branch - reasonable travel required
• Mandarin and Cantonese language skills would be beneficial for this opportunity

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We have been serving our local communities for over 100 years with market leading products, services & technology.

What we do has a real impact at all stages of people's lives - whether it's opening your first account, saving for a wedding, buying your first home, or planning for your retirement. Working with us in RBS means you'll positively impact our customers' lives and ensure that when they need us, we're there for them.

See yourself in our team

As the Customer Banking Specialist in our Moorooka Branch, you'll be the face of Commbank & the first person customers speak with, you will:

• Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel
• Build personal connection with customers through meaningful conversations to enhance their experience
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Be aware of movements within the branch, ensuring it's running effectively & efficiently and that customers are satisfied with their experience

We're interested in people who have:

• A proven track record of delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & display all the right behaviours to maintain an approachable & professional demeanour
• The ability to manage customer expectations with a professional presence
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us, you'll help customers make informed financial decisions to achieve their goals.

Aboriginal &/or Torres Strait Islander people encouraged to apply

PLEASE NOTE : Following submission of your application, you may be invited to complete an online assessment and digital interview. If you receive an invitation, we recommend completing it within 24 hours, although links will remain active 48 hours. Completion of these assessments supports us in progressing your application through the recruitment process. Once expired, testing links can not be reset.

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