Customer Banking Specialist Relief - Dubbo Branch

CommBank; Dubbo; On-site; AUD 32,000 - 52,000; Part time

Job summary

CommBank in Dubbo is seeking a Customer Banking Specialist Relief to serve as the face of the bank and guide customers through their enquiries, while promoting in-branch and digital banking options.

The role supports the Dubbo, Narromine, Wellington and Mudgee branches with a predetermined roster, requiring travel. You will be part of a team delivering friendly, professional service to build financial wellbeing across our communities.

Qualifications

• A proven track record of delivering exceptional customer service ideally in Financial Services, Retail or Hospitality.
• Excellent communication skills & display all the right behaviours to maintain an approachable & professional demeanour.
• The ability to manage customer expectations with a professional presence.
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.

Responsibilities

• Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel.
• Build personal connection with customers through meaningful conversations to enhance their experience.
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options.
• Be aware of movements within the branch, ensuring it's running effectively & efficiently and that customers are satisfied with their experience.

Skills

Customer service

Communication

Financial services

Hospitality

Job description

lease note that rosters are predetermined. Beforeapplyingplease ensure you are available to cover the following roster

Permanent part time - 25 hours

Monday - Friday

9.30am - 1.30pm

Relief role - this opportunity is relief role, in addition to supporting the Dubbo Branch, the successful applicant will also support the Narromine, Wellington and Mudgee Branches. Reasonable travel required.

Do workthat matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.We have been serving our local communities for over 100 years with market leading products, services & technology.

What we do has a real impact at all stages of people's lives - whetherit'sopening your first account, saving for a wedding, buying your first home, or planning for your retirement.Working with us in RBS meansyou'llpositivelyimpactour customers' lives and ensure that when they need us,we'rethere for them.

See yourself in our team

As the Customer Banking Specialist Relief in ourDubbo Branch,you'll be the face of CommBank & the first person customers speak with, you will:

Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel

Build personal connection with customers through meaningful conversations to enhance their experience

Provide options for the customer through education & demonstration of our in-branch technology and digital banking options

Be aware of movements within the branch, ensuringitsrunning effectively & efficientlyandthatcustomers are satisfied with their experience

We'reinterested in people who have:

A proventrack recordof delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality

Excellentcommunication skills & display all the right behaviours tomaintainan approachable & professional demeanour

Theability to manage customer expectationswith a professional presence

A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us,you'llhelp customers make informed financial decisions to achieve their goals.

Aboriginal &/or Torres Strait Islander people encouraged to apply

PLEASE NOTE: Following submission of your application, you may be invited to complete an online assessment and digital interview. If you receive an invitation, we recommend completing it within 24 hours, although links will remain active 48 hours. Completion of these assessments supports us in progressing your application through the recruitment process. Once expired, testing links can not be reset.