Customer Banking Specialist Relief - Penrith Area

Commonwealth Bank; Sydney; On-site; AUD 26,000 - 34,000; Part time

Benefits offered by this job

Indigenous Employee Network

Travel required

Part-time roster

Job summary

Commonwealth Bank is recruiting for a Customer Banking Specialist Relief based in the Springwood area to support nearby branches and deliver quality banking experiences. You will assist customers with Home Loans, Business Banking, and Digital options, while processing enquiries and credit applications.

This part-time role (20 hours/week) requires roster coverage and travel to nearby branches, promoting informed financial decisions with a focus on service excellence.

Qualifications

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
• Excellent communication skills and the ability to articulate financial terms clearly.
• Ability to ask the right questions, find solutions and place the customer at the centre of everything.

Responsibilities

• Have in-depth conversations with customers about banking needs including Home Loans, Business Banking & Financial Advice.
• Support customers with enquiries, maintenance on accounts and process applications for credit products.
• Educate customers on in-branch technology and digital banking options.

Skills

Customer service

Communication skills

Financial terms

Solution finding

Integrity

Team player

Tools

CRM system

In-branch technology

Job description

_ Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster _

Part Time Roster (20 hours per week):

• Monday:12.00pm - 4.00pm
• Tuesday: 12.00pm - 4.00pm
• Wednesday: 12.00pm - 4.00pm
• Thursday:12.00pm - 4.00pm
• Friday:12.00pm - 4.00pm

We an exciting opportunity to join our relief team and support surrounding Branches in our Penrith Area including Springwood, Katoomba and Westfield Penrith

Travel will be required for this role. Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

See yourself in our team

As the Customer Banking Specialist Relief based out of our Springwood Branch, you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We’re interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us, you’ll help customers make the right financial decisions and achieve their dreams.

At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.

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Advertising End Date: 23/09/2026