Customer & Approvals Coordinator

AJC Portables; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Job summary

ORANA by AJC Modular is seeking a hands-on Admin Team Lead to base full-time at our Yatala head office, working with the management team. You’ll run a small admin team, own the project from approvals to pre-production, and report directly to the Head of Admin.

Your team is the single point of contact for customers through the approvals journey—coordinating planners, certifiers and builders, keeping records complete, and updating customers every step.

Qualifications

• Proven knowledge in residential building knowledge; experience dealing with councils on development, planning or building applications; or experience working with private certifiers or building surveyors
• Excellent phone manner
• Serious organisational skills
• Ownership mentality — you chase things until they're done

Responsibilities

• Own each customer's approval pathway — coordinating town planners, certifiers and building surveyors through to permit
• Manage all approval documentation (engineering, site plans, surveys, energy reports) and keep every job's records complete
• Coordinate trade quotes and site works between customers and contractors
• Coordinate deliveries and keep customers updated at every step
• Be the clear, reliable voice customers call — updates, next steps, no surprises

Skills

Team leadership

Organisational skills

Phone etiquette

Ownership mindset

Job description

Based full-time at the Yatala head office working alongside the management team, you'll run a small admin team and report directly to the Head of Admin. Your team is the single point of contact for customers through the approvals and pre-production journey — the team owns the project, keeps it moving, and keeps the customers informed.

Key responsibilities

• Own each customer's approval pathway — coordinating town planners, certifiers and building surveyors through to permit
• Manage all approval documentation (engineering, site plans, surveys, energy reports) and keep every job's records complete
• Coordinate trade quotes and site works between customers and contractors
• Coordinate deliveries and keep customers updated at every step
• Be the clear, reliable voice customers call — updates, next steps, no surprises

About you

• Proven knowledge in at least one of: residential building knowledge (builder's admin, contract admin or construction background); experience dealing with councils on development, planning or building applications; or experience working with private certifiers or building surveyors
• Excellent phone manner
• Serious organisational skills
• Ownership mentality — you chase things until they're done

About us

ORANA by AJC Modular is one of Australia's largest premium modular home companies, delivering homes across the country from the Gold Coast head office.

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