Customer Service Representative

Mckinnel Associates; Sydney; On-site; AUD 75,000 - 90,000; Full time

Job summary

McKinnel Associates in Baulkham Hills, NSW, is seeking a Customer Service Representative for its builder/developer arm. The role focuses on early client contact, pre-construction support, and coordinating with internal teams to ensure smooth handovers.

You will handle client files, maintain documentation, and deliver personalised service across a diverse project portfolio, with long-term security and mentoring in a collaborative environment.

Qualifications

• 4+ years of experience in the building industry in a Customer Service role with working knowledge of the Pre-Construction and Construction process.

Responsibilities

• Support clients from contract deposit to handover through personalised customer service and administration support.
• Client Relationship Management.
• Maintenance of client files and related information.
• Workflow management and reporting.
• Liaison with internal departments and teams on required approvals.
• Coordination of engineering details, water board, hydraulic, acoustic, bushfire etc.
• Preparation of submission documentation and liaison with relevant Developer/Council/PCA.
• Coordination of all necessary documentation from clients, suppliers, contractors, lenders, brokers as required.
• Provision of practical completion and settlement letters prior to and completion of settlement.

Skills

Customer service

Client relationship management

Communication

Attention to detail

Tools

Microsoft Office

On-Site Companion

Job description

Customer Service Representative - Builder Developer - North West Sydney

What's on Offer

• Long term security with 3 years secured work right now
• Great environment and great leadership in place that will ensure mentoring and career growth can happen making it very hard for people to want to leave
• Diversity in projects the company deliver from H&L to medium density projects for large stand-alone developers

Overview of the role

• Baulkham Hills Location
• Residential Builder with a development arm – highly successful
• Not your typical project home builder; they have a diverse portfolio of work
• Big land bank which sees them in a strong position right now giving the current land shortages
• Work alongside an existing team of 4 with a dedicated CSR Manager
• Salary depending on experience, $75k – $90k + Super

Key Responsibilities

• Support clients from contract deposit to handover through the provision of personalised customer service and administration support
• Client Relationship Management
• Maintenance of client files and related information
• Workflow management and reporting
• Liaison with internal departments and teams on required approvals
• Coordination of engineering details, water board, hydraulic, acoustic, bushfire etc.
• Preparation of submission documentation and liaison with relevant Developer/Council/PCA
• Coordination of all necessary documentation from clients, suppliers, contractors, lenders, brokers as required
• Provision of practical completion and settlement letters prior to and completion of settlement

Requirements To Apply

• 4 + years of experience within the building industry in a Customer Service role with working knowledge of the Pre-Construction and Construction process.
• Ability to clearly identify the Customers’ needs and generate solutions to suit both the Customer and business.
• Excellent communication skills both written and verbal.
• Interpersonal skills with the ability to build a quick rapport with Customers
• Strong attention to detail.
• Competent computing skills in Microsoft Office, On-Site Companion or an equivalent system
• A confident and friendly personality with the ability to work well in a co-operative team environment
• Self-motivated, dedicated and dynamic
• Highly organised with the ability to multi-task and deal with a variety of activities