Pre Construction Admin - Residential

Marble Group; North Lakes; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Initiatives encouraged

Team culture

Job summary

Marble Group is seeking a Pre-Site Customer Service Officer in Queensland. You will join a dedicated administration and construction team with a family feel, ready to grow with the business and contribute to successful pre-construction activities.

The role emphasizes great time management, organisation, and customer service skills, with an all-round positive attitude and collaborative team dynamics in a professional environment.

Qualifications

• Minimum 2 years' experience in the new build industry.
• Excellent customer service and communication, both written and verbal.
• Goal driven and positive attitude.
• Intermediate - advanced Microsoft Office.
• Exceptional attention to detail.

Responsibilities

• Effectively manage client expectations, keeping clients informed during pre-construction.
• Deliver exceptional customer service and maintain relationships.
• Ensure all building approvals are completed and QBCC applications lodged.
• Maintain high accuracy when recording customer project details.
• Ensure all conditions in the Building Contract are met.

Skills

Customer service

Time management

Communication

MS Office

Attention to detail

Job description

Our client is an award-winning home builder with so much growth ahead. Through their decades of experience, they are now one of the most successful and well-respected builders throughout Queensland. They are currently on the look out for a Pre-Site Customer Service Officer to join their growing team.

As their business grows they are looking for a Pre-Site Customer Service Officer super star. Someone who can grow with the business and strive for success.

ABOUT THE ROLE

The role is for someone who is hard working and has an all-round great attitude to getting the job done, as this role is a pivotal part within the business. For success within the role you will need to have great time management, organisational and customer service skills. You will be joining an industry professional, dedicated and honest administration and construction team with that family feel.

DUTIES

• Effectively manage client expectations, ensuring they are aware on the status of their home during the pre-construction phase.
• Deliver exceptional customer service, build and maintain customer relationships.
• Ensuring all building approvals are completed and lodged including QBCC applications
• Maintain a high degree of accuracy recording customer project details.
• Ensure all conditions in the Building Contract are met

WHAT YOU'LL NEED

• Minimum 2 years' experience working within the new build industry
• Excellent customer service and communication, both written and verbal
• A goal driven and positive attitude
• Intermediate - advanced Microsoft Office and Companion skills
• Exceptional attention to detail

WHAT YOU'LL GET

• Competitive salary package
• Opportunity to grow and learn
• An environment where you can bring initiatives and ideas forward
• Brilliant culture and team dynamic