Customer Service Coordinator

Excel Recruitment; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Job summary

Excel Recruitment is supporting a client to hire an experienced Customer Service Coordinator to join their Yatala team on a permanent full-time basis. This role suits a customer-focused professional with strong coordination and administration skills in manufacturing, construction or HVAC sectors.

The successful candidate will coordinate orders and projects from purchase order through to completion, keep customers and internal teams informed, and support reporting and process improvement

Qualifications

• 3+ years' experience in customer service, project coordination or order management.
• Experience within manufacturing, construction, HVAC or a similar industry.
• Experience using ERP or order management systems.
• Excellent communication and organisational skills.

Responsibilities

• Coordinate customer orders and projects from purchase order through to completion.
• Coordinate production and delivery schedules.
• Enter and maintain accurate order information.
• Monitor project costs and reconcile against quotes and purchase orders.
• Manage variations and additional purchase orders.
• Respond to customer enquiries via phone, email and in person.
• Prepare smaller quotes in line with pricing structures.
• Build strong relationships with customers and internal stakeholders.
• Liaise with Production, Sales and Finance to ensure smooth project delivery.
• Support reporting and process improvement initiatives.

Skills

Customer service

Project coordination

Order management

Communication

Tools

ERP systems

Job description

Our client is seeking an experienced Customer Service Coordinator to join their Yatala team on a permanent full-time basis.

This is an excellent opportunity for a customer-focused professional with strong coordination and administration skills to join an established business within the manufacturing, construction or HVAC sector.

The Role

The successful candidate will coordinate customer orders and projects from purchase order through to completion, ensuring customers and internal teams are kept informed throughout the process.

Key responsibilities include:

• Managing projects and orders from purchase order through to completion
• Coordinating production and delivery schedules
• Entering and maintaining accurate order information
• Monitoring project costs and reconciling against quotes and purchase orders
• Managing variations and additional purchase orders
• Responding to customer enquiries via phone, email and in person
• Preparing smaller quotes in line with pricing structures
• Building strong relationships with customers and internal stakeholders
• Liaising with Production, Sales and Finance to ensure smooth project delivery
• Supporting reporting and process improvement initiatives

About You

The ideal candidate will have:

• 3+ years' experience in customer service, project coordination or order management
• Experience within manufacturing, construction, HVAC or a similar industry
• Understanding of quoting and cost monitoring
• Experience using ERP or order management systems
• Excellent communication and organisational skills
• Strong attention to detail and ability to manage competing priorities
• A professional, positive and customer-focused approach
• Strong relationship-building and problem-solving skills

The Opportunity

This is a permanent full-time position with an established organisation offering the opportunity to develop your career in a supportive and professional environment.