CTP Team Leader: Lead Recovery & Customer Impact

Employers Mutual Management Pty Ltd; Adelaide; Hybrid; AUD 100.000 - 160.000; Vollzeit

Benefits dieser Stelle

Hybrid work options

Fitness Passport

RewardsHub discounts

Corporate wellbeing program

Learning and development

EAP access

Company-wide events

Annual incentive and salary reviews

Zusammenfassung

EML in Adelaide is seeking a Team Leader, CTP to lead a dedicated group of Case Managers handling CTP personal injury claims. You’ll drive recovery strategies, support return-to-work outcomes and deliver an exceptional customer experience.

This permanent, full-time role offers a hybrid schedule (three days in the office and two at home) and opportunities for development within a specialist personal injury organisation.

Qualifikationen

• Experience leading and developing a team, ideally within CTP, personal injury claims management or a similar environment.
• Ability to motivate others, provide constructive feedback and support individual and team performance.
• Strong communication and stakeholder management skills, with the ability to build effective working relationships.
• Customer-focused mindset with the ability to balance competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office and related systems to manage information, monitor performance and support day-to-day operations.
• A relevant degree will be highly regarded and may include Business, Commerce or Personal Injury disciplines.
• Ability to satisfy a National Police Check requirement.

Aufgaben

• Lead, coach and support a team of CTP Case Managers to deliver positive outcomes for injured people.
• Drive team performance against KPIs, business objectives and legislative requirements.
• Guide your team in developing effective return-to-work and recovery strategies for CTP claimants.
• Identify development opportunities and provide ongoing coaching and training to build capability across the team.
• Oversee day-to-day operations, workload allocation and resourcing to support quality and timely claims management.
• Build strong relationships with key stakeholders to support effective claims management and customer experiences.
• Champion EML’s values by fostering a collaborative, accountable and supportive team culture.

Kenntnisse

Team leadership

Coaching

Stakeholder management

MS Office

Communication skills

Ausbildung

Business / Commerce / Personal Injury Management degree

Tools

Microsoft Office

Jobbeschreibung

EML in Adelaide is seeking a Team Leader, CTP to lead a dedicated group of Case Managers handling CTP personal injury claims. You’ll drive recovery strategies, support return-to-work outcomes and deliver an exceptional customer experience.

This permanent, full-time role offers a hybrid schedule (three days in the office and two at home) and opportunities for development within a specialist personal injury organisation.