CTP Team Leader — Hybrid, Growth-Focused Claims Lead

Eml Group; Adelaide; Hybride; AUD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Hybrid work options

Fitness Passport

Discounts for retailers

Wellbeing program

Learning & development

EAP access

Celebration events

Annual incentive program

Résumé du poste

EML is a leading personal injury claims specialist, based in Adelaide. We are hiring a Team Leader, CTP, to lead a supportive, high-performing team in a hybrid role (three days in the office, two days from home).

You will drive outcomes, coach staff and coordinate resourcing to deliver timely claims management while maintaining excellent customer service. Join a culture that values growth, wellbeing and collaboration, with ongoing development opportunities, annual reviews and a strong focus on

Qualifications

• Experience leading a team in CTP or personal injury is preferred.
• Ability to motivate, give feedback and improve performance.
• Strong communication and stakeholder management.
• Customer-focused with ability to balance priorities.
• Proficient with Microsoft Office and computer systems.
• Qualification in Business/Commerce/PI Management or allied health is desirable.
• Willing to satisfy National Police Check.

Responsabilités

• Lead, coach and support a team of CTP Case Managers.
• Drive team performance against KPIs and objectives.
• Guide return-to-work and recovery strategies for claimants.
• Identify development opportunities and provide coaching.
• Oversee day-to-day operations, workload and resourcing.
• Build relationships with stakeholders to support claims.
• Champion EML values and fostering collaborative culture.

Connaissances

Team leadership

Coaching & feedback

Stakeholder management

Customer service mindset

Communication

MS Office

Business/PI qualification

Police check ready

Formation

Business/Commerce/PI Management or Allied Health

Outils

CRM systems

Description du poste

EML is a leading personal injury claims specialist, based in Adelaide. We are hiring a Team Leader, CTP, to lead a supportive, high-performing team in a hybrid role (three days in the office, two days from home).

You will drive outcomes, coach staff and coordinate resourcing to deliver timely claims management while maintaining excellent customer service. Join a culture that values growth, wellbeing and collaboration, with ongoing development opportunities, annual reviews and a strong focus on