Team Leader

Employers Mutual Management Pty Ltd; Adelaide; Hybrid; AUD 100,000 - 160,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

RewardsHub discounts

Corporate wellbeing program

Learning and development

EAP access

Company-wide events

Annual incentive and salary reviews

Job summary

EML in Adelaide is seeking a Team Leader, CTP to lead a dedicated group of Case Managers handling CTP personal injury claims. You’ll drive recovery strategies, support return-to-work outcomes and deliver an exceptional customer experience.

This permanent, full-time role offers a hybrid schedule (three days in the office and two at home) and opportunities for development within a specialist personal injury organisation.

Qualifications

• Experience leading and developing a team, ideally within CTP, personal injury claims management or a similar environment.
• Ability to motivate others, provide constructive feedback and support individual and team performance.
• Strong communication and stakeholder management skills, with the ability to build effective working relationships.
• Customer-focused mindset with the ability to balance competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office and related systems to manage information, monitor performance and support day-to-day operations.
• A relevant degree will be highly regarded and may include Business, Commerce or Personal Injury disciplines.
• Ability to satisfy a National Police Check requirement.

Responsibilities

• Lead, coach and support a team of CTP Case Managers to deliver positive outcomes for injured people.
• Drive team performance against KPIs, business objectives and legislative requirements.
• Guide your team in developing effective return-to-work and recovery strategies for CTP claimants.
• Identify development opportunities and provide ongoing coaching and training to build capability across the team.
• Oversee day-to-day operations, workload allocation and resourcing to support quality and timely claims management.
• Build strong relationships with key stakeholders to support effective claims management and customer experiences.
• Champion EML’s values by fostering a collaborative, accountable and supportive team culture.

Skills

Team leadership

Coaching

Stakeholder management

MS Office

Communication skills

Education

Business / Commerce / Personal Injury Management degree

Tools

Microsoft Office

Job description

Why Join EML?

An Award-Winning Celebratory Culture That Recognises You EML is known for its strong culture of appreciation, connection and celebration.

Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between:

• Monthly rostered days off,
• A 9-day fortnight giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.

Make a real difference in people's lives with EML

Are you passionate about helping people get their lives back after injury or illness? As Australia’s largest specialist in personal injury claims management, our sole focus is helping people return to work safely and confidently after a workplace incident.

We’re now welcoming applications for Team Leader, CTP to join our supportive, purpose-driven team in Adelaide on a permanent, full-time basis, with a hybrid working arrangement of three days in the office and two days working from home.

In this role, you’ll lead and develop a team of Case Managers responsible for managing CTP personal injury claims. You’ll support your team to deliver effective recovery strategies, achieve positive return‑to‑work outcomes and provide an exceptional customer experience, while driving team performance and fostering a positive, high‑performing culture.

What You’ll Be Doing

• Lead, coach and support a team of CTP Case Managers to deliver positive outcomes for injured people.
• Drive team performance against agreed KPIs, business objectives and legislative requirements.
• Guide your team in developing effective return-to-work, return-to-life and recovery strategies for CTP claimants.
• Identify development opportunities and provide ongoing coaching, feedback and training to build capability across the team.
• Oversee day‑to‑day operations, workload allocation and resourcing to support quality and timely claims management.
• Build strong relationships with key stakeholders to support effective claims management and positive customer experiences.
• Champion EML’s values by fostering a collaborative, accountable and supportive team culture.

What We’re Looking For

Do you have…

• Experience leading and developing a team, ideally within CTP, personal injury claims management or a similar environment.
• The ability to motivate others, provide constructive feedback and support individual and team performance.
• Strong communication and stakeholder management skills, with the ability to build effective working relationships.
• A customer‑focused mindset and the ability to balance competing priorities in a fast‑paced environment.
• Confidence using Microsoft Office and other computer systems to manage information, monitor performance and support day‑to‑day operations.
• A qualification in Business, Commerce, Personal Injury Management or a relevant Allied Health discipline will be highly regarded.
• The ability to satisfy a National Police Check requirement.

Why You’ll Love Being Part of EML

• Hybrid work options for better balance.
• Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
• Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
• Corporate wellbeing program, including gym and health insurance discounts.
• Comprehensive learning and development tailored to help you grow.
• More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families.
• Company‑wide celebration events that keep us connected.
• Annual incentive scheme + regular salary reviews.

About Us

There’s huge satisfaction from knowing that your talent and hard work has a purpose. You will be making a difference that counts. Our people care about making a difference. We are looking for people who share our commitment to positive change. Once we have found you, we pull out all the stops to keep you. The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged, and talented team. You will not be forgotten here. Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.