CTP Case Manager

Employers Mutual Management Pty Ltd; Sydney; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible work from home

Gym membership

Wellbeing program

RewardsHub discounts

Learning & development

Employee Assistance Program

Company events

Parental leave

Job summary

Employers Mutual Management Pty Ltd (EML) is seeking a Case Manager in Sydney to manage a portfolio of CTP claims and coordinate rehabilitation plans. Full-time with the option to work from home up to 3 days per week after training, offering a supportive environment and training to grow in a busy CTP team.

You will bring Allied Health or customer service experience and develop strong stakeholder engagement while delivering high-quality outcomes in a people-focused role.

Qualifications

• Experience in claims management or strong customer service background.
• Allied health experience is desirable.
• Empathetic, resilient approach to customer-centric support.
• Strong written and verbal communication, highly organized.

Responsibilities

• Manage a portfolio of CTP claims.
• Proactively coordinate rehabilitation providers and approvals.
• Promote health and wellbeing to support recovery.
• Collaborate with stakeholders to tailor claims strategies.
• Work within legislative/regulatory requirements and policies.
• Deliver a tailored, effective client experience.

Skills

Claims management

Customer service

Allied health

Stakeholder management

Job description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

As part of our diverse team based in Sydney, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose. Join us as a Case Manager and make a real impact in the CTP Insurance space! Bring your Allied Health or customer service experience and thrive in a supportive, vibrant environment. As part of the CTP team, you will be part of the wider CTP business unit that includes teams in South Australia and Victoria jurisdictions. You will manage a portfolio of claims and communicate with claimants and their healthcare providers. Your primary goal will be to deliver excellent customer service and assist injured claimants in their recovery and return to work. We provide full training, so no previous experience in case management is required. This will be a permanent, full time position based in our vibrant Sydney office. You will also have the option to work from home for up to 3 days per week once you complete training.

YOUR RESPONSIBILITIES

• Managing a portfolio of CTP claims
• Proactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans in accordance with guidelines
• Conduct health promotion activities to enhance the customers' wellbeing and empower them to participate in their own treatment and recovery.
• Collaborating with stakeholders to deliver personalised claims management strategies that support the achievement of high-quality outcomes
• Working in accordance with relevant legislative and regulatory requirements and internal policies and procedures
• Providing a service experience that is tailored, effective and client focused.

ABOUT YOU

• Demonstrated experience in claims management OR Strong Customer Service Skills OR Allied Health experience.
• Personal injury experience in alternative schemes is also highly desirable
• An empathetic, resilient, and motivational approach to provide customer centric support.
• A driven professional with highly developed written and verbal communication skills, outstanding organizational and coordination skills.
• Positive attitude and a willingness to learn.
• Sound analytical, problem solving and decision-making skills.
• Strong stakeholder engagement and management.
• Be outcome/results focused

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty. EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

About Us

There’s huge satisfaction from knowing that your talent and hard work has a purpose. You will be making a difference that counts. Our people care about making a difference. We are looking for people who share our commitment to positive change. Once we have found you, we pull out all the stops to keep you. The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged, and talented team. You will not be forgotten here. Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.