Team Leader

Eml Group; Adelaide; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

Discounts for retailers

Wellbeing program

Learning & development

EAP access

Celebration events

Annual incentive program

Job summary

EML is a leading personal injury claims specialist, based in Adelaide. We are hiring a Team Leader, CTP, to lead a supportive, high-performing team in a hybrid role (three days in the office, two days from home).

You will drive outcomes, coach staff and coordinate resourcing to deliver timely claims management while maintaining excellent customer service. Join a culture that values growth, wellbeing and collaboration, with ongoing development opportunities, annual reviews and a strong focus on

Qualifications

• Experience leading a team in CTP or personal injury is preferred.
• Ability to motivate, give feedback and improve performance.
• Strong communication and stakeholder management.
• Customer-focused with ability to balance priorities.
• Proficient with Microsoft Office and computer systems.
• Qualification in Business/Commerce/PI Management or allied health is desirable.
• Willing to satisfy National Police Check.

Responsibilities

• Lead, coach and support a team of CTP Case Managers.
• Drive team performance against KPIs and objectives.
• Guide return-to-work and recovery strategies for claimants.
• Identify development opportunities and provide coaching.
• Oversee day-to-day operations, workload and resourcing.
• Build relationships with stakeholders to support claims.
• Champion EML values and fostering collaborative culture.

Skills

Team leadership

Coaching & feedback

Stakeholder management

Customer service mindset

Communication

MS Office

Business/PI qualification

Police check ready

Education

Business/Commerce/PI Management or Allied Health

Tools

CRM systems

Job description

Why Join EML?

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between:

• Monthly rostered days off, or
• A 9-day fortnight

giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future-focused careers in the industry. Our deep expertise, purpose-driven work and development pathways help you build a long-term career in a field where your skills will always be in demand. EML's investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people's lives.

Make a real difference in people's lives with EML

Are you passionate about helping people get their lives back after injury or illness?

As Australia's largest specialist in personal injury claims management, our sole focus is helping people return to work safely and confidently after a workplace incident.

We're now welcoming applications for Team Leader, CTP to join our supportive, purpose-driven team in Adelaide on a permanent, full-time basis, with a hybrid working arrangement of three days in the office and two days working from home.

What You’ll Be Doing

• Lead, coach and support a team of CTP Case Managers to deliver positive outcomes for injured people.
• Drive team performance against agreed KPIs, business objectives and legislative requirements.
• Guide your team in developing effective return-to-work, return-to-life and recovery strategies for CTP claimants.
• Identify development opportunities and provide ongoing coaching, feedback and training to build capability across the team.
• Oversee day-to-day operations, workload allocation and resourcing to support quality and timely claims management.
• Build strong relationships with key stakeholders to support effective claims management and positive customer experiences.
• Champion EML's values by fostering a collaborative, accountable and supportive team culture.

What We’re Looking For

• Experience leading and developing a team, ideally within CTP, personal injury claims management or a similar environment.
• The ability to motivate others, provide constructive feedback and support individual and team performance.
• Strong communication and stakeholder management skills, with the ability to build effective working relationships.
• A customer-focused mindset and the ability to balance competing priorities in a fast-paced environment.
• Confidence using Microsoft Office and other computer systems to manage information, monitor performance and support day-to-day operations.
• A qualification in Business, Commerce, Personal Injury Management or a relevant Allied Health discipline will be highly regarded.
• The ability to satisfy a National Police Check requirement.

Why You’ll Love Being Part of EML

• Hybrid work options for better balance.
• Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
• Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
• Corporate wellbeing program, including gym and health insurance discounts.
• Comprehensive learning and development tailored to help you grow.
• More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families
• Company-wide celebration events that keep us connected.
• Annual incentive scheme + regular salary reviews.