CTP Case Manager

EML Group; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible work from home

Wellbeing program

RewardsHub discounts

Learning & development

Employee assistance program

Company events

Salary reviews

Parental leave

Job summary

EML is a leading Workers Compensation and Personal Injury Claims Management business based in Sydney. Join us as a Case Manager to make a real impact in the CTP space, bringing Allied Health or customer service experience into a supportive, vibrant environment.

This permanent, full-time role offers training, the option to work from home up to 3 days a week after training, and a pathway to a long-term career within a company that values development, diversity and wellbeing.

Qualifications

• Experience in claims management or strong customer service skills.
• Allied health experience is desirable.
• Empathetic, resilient, and customer-centric approach.
• Excellent written and verbal communication; highly organized.
• Willingness to learn.

Responsibilities

• Manage a portfolio of CTP claims.
• Proactively coordinate rehabilitation providers and approval of plans.
• Conduct health promotion activities to support recovery.
• Collaborate with stakeholders to deliver tailored claims management strategies.
• Comply with legislative and internal policies.
• Provide a tailored, effective, client-focused service experience.

Skills

Claims management

Customer service

Allied health experience

Job description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Sydney, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

Join us as a Case Manager and make a real impact in the CTP Insurance space! Bring your Allied Health or customer service experience and thrive in a supportive, vibrant environment.

As part of the CTP team, you will be part of the wider CTP business unit that includes teams in South Australia and Victoria jurisdictions. You will manage a portfolio of claims and communicate with claimants and their healthcare providers. Your primary goal will be to deliver excellent customer service and assist injured claimants in their recovery and return to work. We provide full training, so no previous experience in case management is required.

This will be a permanent, full time position based in our vibrant Sydney office. You will also have the option to work from home for up to 3 days per week once you complete training.

Your Responsibilities

• Managing a portfolio of CTP claims
• Proactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans in accordance with guidelines
• Conduct health promotion activities to enhance the customers’ wellbeing and empower them to participate in their own treatment and recovery.
• Collaborating with stakeholders to deliver personalised claims management strategies that support the achievement of high-quality outcomes
• Working in accordance with relevant legislative and regulatory requirements and internal policies and procedures
• Providing a service experience that is tailored, effective and client focused.

About You

• Demonstrated experience in claims management OR Strong Customer Service Skills OR Allied Health experience.
• Personal injury experience in alternative schemes is also highly desirable
• An empathetic, resilient, and motivational approach to provide customer centric support.
• A driven professional with highly developed written and verbal communication skills, outstanding organizational and coordination skills.
• Positive attitude and a willingness to learn.
• Sound analytical, problem solving and decision-making skills.
• Strong stakeholder engagement and management.
• Be outcome/results focused

What We Offer

We stand together as equals.

EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you,