Hybrid CTP Case Manager - Personal Injury Claims

QBE Insurance Group; Parramatta; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid Working

Wellbeing coaching

18 weeks gender-equal flexible leave

Job summary

QBE Insurance Group in Parramatta is seeking a corporate professional to join the People Risk CTP Claims team. You will manage a high volume of calls, guide claimants through recovery, and coordinate with providers to ensure timely treatments and payments.

Hybrid work is available with at least two in-office days per week, including an anchor day. The role emphasizes customer care, regulatory navigation, and accurate records across end-to-end personal injury claims.

Qualifications

• Experience in insurance claims, preferably CTP or Workers Compensation.
• Strong communication and time-management skills.
• Ability to work under time pressure while maintaining quality.
• Compassionate and customer-focused approach to support claimants.

Responsibilities

• Manage a high volume of inbound and outbound calls to support customers.
• Oversee end-to-end personal injury claims and liaise with stakeholders.
• Review incidents to determine policy coverage and medical expense eligibility.
• Maintain accurate records and ensure timely processing and payments.

Skills

Call handling

Customer service

Communication

Empathy

Regulatory knowledge

Job description

QBE Insurance Group in Parramatta is seeking a corporate professional to join the People Risk CTP Claims team. You will manage a high volume of calls, guide claimants through recovery, and coordinate with providers to ensure timely treatments and payments.

Hybrid work is available with at least two in-office days per week, including an anchor day. The role emphasizes customer care, regulatory navigation, and accurate records across end-to-end personal injury claims.