Senior Claims Lead: Superannuation & TPD (Hybrid)

ifindtalent; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Leadership role

Hybrid WFH (3/2)

Job summary

We’re partnering with a well-regarded personal injury practice to find an experienced Claims Manager to join their Superannuation & TPD team in a senior, people-focused role.

This is a standout opportunity for someone who enjoys taking ownership of complex claims while also stepping into a genuine leadership position. You’ll manage a varied portfolio of matters end-to-end, while also supporting, guiding and motivating a small team to deliver consistent, high-quality work.

Qualifications

• Experience managing Superannuation and/or TPD claims.
• Previous experience leading, supervising or mentoring a small team.
• Strong organizational and delegation skills.
• Excellent communication skills.
• Proactive, solutions-focused and accountable.
• Hands-on while contributing to team development.

Responsibilities

• Managing a portfolio of Superannuation and TPD claims from initial instruction through to resolution.
• Leading, supporting and mentoring a team, helping to drive performance and confidence across the group.
• Allocating and prioritising caseloads and workflows to ensure deadlines are met and matters progress efficiently.
• Acting as the main point of contact for team members on technical questions, client matters and day-to-day problem solving.
• Conducting regular team meetings, sharing updates and contributing to process improvements.
• Preparing correspondence, claims documentation and submissions, and liaising with clients, insurers, super funds, medical professionals and other stakeholders.
• Monitoring claim progress, identifying risks and keeping files moving in a timely and organised way.
• Reporting on team performance, caseloads and emerging issues to senior leadership.

Skills

Superannuation claims

TPD claims

team leadership

stakeholder management

communication skills

Job description

We’re partnering with a well-regarded personal injury practice to find an experienced Claims Manager to join their Superannuation & TPD team in a senior, people-focused role.

This is a standout opportunity for someone who enjoys taking ownership of complex claims while also stepping into a genuine leadership position. You’ll manage a varied portfolio of matters end-to-end, while also supporting, guiding and motivating a small team to deliver consistent, high-quality work.