Injury & Technical Claims Specialist (Hybrid)

EML; Sydney; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

Discounts via RewardsHub

Corporate wellbeing program

Learning and development

Employee Assistance Program (EAP)

Company celebrations

Annual incentive scheme

Job summary

EML, Australia’s leading personal injury claims manager, is seeking a Technical & Injury Management Specialist to join our Sydney team on a permanent, full‑time basis, with flexibility to work from home up to 2 days per week.

You’ll provide technical guidance to claims teams on complex cases, develop proactive injury management strategies, coach teammates, and support outcomes for workers and employers across NSW.

Qualifications

• Strong technical experience within NSW workers compensation scheme.
• Experience in injury management within a fast-paced workers compensation environment.
• Strong claims management experience, particularly with long-term and litigated claims.
• Sound knowledge of work capacity and treatment approvals.
• Experience coaching, mentoring or providing technical support to others.
• Strong stakeholder management and relationship-building skills.
• Ability to manage competing priorities and provide practical, considered advice.

Responsibilities

• Provide technical guidance to claims teams on complex claims and legislative requirements.
• Develop and implement proactive injury management strategies.
• Provide specialist coaching and one-on-one support to claims team members.
• Support teams with complex work capacity, treatment and long-term claim decisions.
• Review claims management practices and identify emerging trends and opportunities for improvement.
• Work with Team Leaders to develop strategies that support team performance and outcomes.
• Build and maintain strong relationships with internal and external stakeholders.

Skills

Technical proficiency

Injury management

Claims management

Work capacity knowledge

Stakeholder management

Coaching/mentoring

Job description

EML, Australia’s leading personal injury claims manager, is seeking a Technical & Injury Management Specialist to join our Sydney team on a permanent, full‑time basis, with flexibility to work from home up to 2 days per week.

You’ll provide technical guidance to claims teams on complex cases, develop proactive injury management strategies, coach teammates, and support outcomes for workers and employers across NSW.