CTP Claims Advisor - Hybrid Work, Impactful Customer Care

Suncorp Group; Newcastle; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Shine platform access

Hybrid working

Parental leave and flexible leave

Study support and learning

Referral bonus

Job summary

Suncorp Group is seeking a CTP Claims Advisor to join our Statutory Benefits team in Newcastle. You will manage a portfolio of motor vehicle injury claims, build rapport with customers, and provide timely updates while liaising with medical and allied health professionals.

In this role, you’ll gather information, support clients through challenging times, and ensure records meet regulatory requirements. A proactive, customer‑centred approach and strong communication are essential.

Qualifications

• Excellent customer service and communication skills.
• Experience in healthcare, medical reception, allied health or sales.
• Insurance or claims experience is desirable.
• Great phone manner and rapport-building with diverse customers.
• Strong problem-solving and decision-making abilities.
• Ability to manage competing priorities in a fast-paced environment.
• Comfort with technology and learning new systems.
• Proactive, adaptable and collaborative approach.
• Genuine interest in building a career and helping people.

Responsibilities

• Manage day-to-day activities across a portfolio of claims.
• Build strong relationships with customers and provide regular updates throughout their claim.
• Liaise with internal and external stakeholders, including medical and allied health professionals.
• Gather and review information to make informed decisions around treatment and care.
• Support customers through what can be a challenging and vulnerable time.
• Maintain accurate records and meet legislative, regulatory and compliance requirements.

Skills

Customer service

Communication

Healthcare experience

Insurance/claims

Phone etiquette

Problem solving

Prioritization

Tech proficiency

Collaboration

Adaptability

Job description

Suncorp Group is seeking a CTP Claims Advisor to join our Statutory Benefits team in Newcastle. You will manage a portfolio of motor vehicle injury claims, build rapport with customers, and provide timely updates while liaising with medical and allied health professionals.

In this role, you’ll gather information, support clients through challenging times, and ensure records meet regulatory requirements. A proactive, customer‑centred approach and strong communication are essential.