CSR & Dispatcher | Office All‑Rounder, Growth & Flexible Hours

Friendly Plumbing Pty Ltd; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive Salary

Onsite Training

Career Growth

Incentives & Bonuses

Work Flexibility

Supportive Team Culture

Stable Hours

Job summary

Friendly Plumbing PTY LTD in Sydney CBD is seeking a proactive CSR Dispatcher & Office Assistant to support daily operations. You will handle calls, bookings, invoicing, customer liaison, and update service platforms while coordinating with technicians and the operations manager.

Ideal candidates will have experience in customer service or administration, strong communication, and good computer literacy (Google Workspace and Excel).

Qualifications

• Experience in customer service, administration or dispatching is advantageous.
• Excellent verbal and written communication skills with a friendly and professional telephone manner.
• Strong organisational skills and ability to manage multiple tasks in a fast-paced environment.
• Good computer literacy – familiarity with Google Workspace (Gmail, Docs, Calendar) and Microsoft Excel.
• Experience with ServiceM8 is highly desired.
• A problem-solver with a customer-first approach.

Responsibilities

• Answer incoming calls promptly and professionally, addressing inquiries, booking appointments, and providing job updates.
• Assign service calls to technicians based on skills, location, and availability to maximise efficiency.
• Coordinate and schedule jobs using our work platforms (ServiceM8, SMATA, and ServiceTitan).
• Invoicing & quotations.
• Conduct follow-up calls to check on customers satisfaction, provide reports when requested, and to follow up on quotes provided.
• Communicate effectively with technicians and team members to ensure smooth operations.
• Identify opportunities to recommend additional services or products to enhance customer experience.
• Answer phone calls, take messages, and direct inquiries to the appropriate personnel.
• Update platforms with client and contact details, site information, and other records.
• Support various administrative tasks as assigned by the operations manager.
• Manage and organise office files, documents, and records virtually.

Skills

Customer service

Administration

Dispatching

Organisational skills

ServiceM8

Google Workspace

Microsoft Excel

Tools

ServiceM8

Google Workspace

Microsoft Excel

Job description

Friendly Plumbing PTY LTD in Sydney CBD is seeking a proactive CSR Dispatcher & Office Assistant to support daily operations. You will handle calls, bookings, invoicing, customer liaison, and update service platforms while coordinating with technicians and the operations manager.

Ideal candidates will have experience in customer service or administration, strong communication, and good computer literacy (Google Workspace and Excel).