Office Manager

Network Plumbing Group of Companies; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

Network Plumbing Group of Companies – Terrey Hills NSW seeks an experienced Office Manager to organize and run our office, supporting technicians and customers daily. You will lead customer service, dispatch, marketing, warehouse and administrative support staff, ensuring efficient processes and compliance.

Reporting to the CEO, you will implement systems, manage records and payroll inputs, supervise staff, and coordinate procurement and WHS requirements.

Qualifications

• Diploma or higher in business/management or 3+ years in office management.
• Experience supervising an office or admin team.
• Strong organizational and time-management skills.
• Excellent written and verbal communication; proficient in MS 365.

Responsibilities

• Plan and review office services, set priorities and standards for the office team.
• Assign work, monitor performance and provide training.
• Coordinate recruitment, onboarding, promotions, performance management, leave and payroll inputs.
• Allocate staff, workspace and equipment to meet daily workloads.
• Manage office records and accounts, including supplier invoices, purchasing and expenditure.
• Implement and maintain administrative systems, policies and procedures.
• Administer ServiceTitan for all staff, from CEO to apprentices, including user access, training and support.
• Liaise with management, advisers, technicians and suppliers to coordinate office operations.
• Ensure office equipment, IT systems and supplies are maintained.
• Ensure WHS compliance and alignment with laws and company policies.

Skills

Organisational skills

Time-management

Communication skills

Microsoft 365

Leadership/ supervision

Education

Diploma/Advanced Diploma/Associate Degree in business or related field

3+ years office management experience

Tools

ServiceTitan

Payroll software

Job description

Network Plumbing Group of Companies – Terrey Hills NSW

We are looking for an experienced Office Manager to organise and run our office: its people, systems, records and resources. Reporting to the CEO, you will lead our customer service, dispatch, marketing, warehouse and offshore administrative support staff, and make sure the office supports our technicians and customers every day.

Key responsibilities

Plan and review office services, and set priorities and service standards for the office team

Assign work to office staff, monitor their performance, and provide training and supervision

Coordinate personnel activities, including recruitment, onboarding, promotions, performance management, leave and payroll inputs

Allocate staff, workspace and equipment to meet daily workloads

Manage office records and accounts, including supplier invoices, purchasing and office expenditure

Implement and maintain administrative systems, policies and procedures

Administer our job management software (ServiceTitan) for all staff, from the CEO to apprentices, including user access, training and support

Liaise with management, professional advisers, technicians and suppliers to coordinate office business and resolve problems

Ensure office equipment, IT systems and supplies are maintained

Ensure the office complies with work health and safety (WHS) requirements, relevant legislation and company policies

About you

A Diploma, Advanced Diploma or Associate Degree (or higher) in business, management or a related field, or at least 3 years' relevant experience in office management or senior administration

Experience supervising an office or administration team

Strong organisational and time-management skills, and the ability to manage competing priorities

Excellent written and verbal communication skills

Proficiency in Microsoft 365 (Outlook, Word, Excel) and cloud-based business systems

Experience in a trade services, construction or field service business (desirable)

Experience with field service management software such as ServiceTitan (desirable)

Australian citizens and permanent residents are encouraged to apply. Please note that this is a non-sponsored position.

About us

The Network Plumbing brand began in 1988. Today, Network Plumbing, Electrical & Air Conditioning looks after homes, strata buildings and businesses across Sydney and Wollongong. Our licensed plumbers, electricians and air conditioning technicians handle emergency call-outs, maintenance, installations, and strata and insurance work. A busy office team at our Terrey Hills base keeps it all running.

We welcome applications from people of all backgrounds. Applications close 16th November 2026.