Customer Service & Dispatch Coordinator – Sydney Based | WFH Initially

Lime Plumbing; Sydney; Remote; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Laptop provided

Phone provided

Paid training

Growth opportunities

Job summary

Lime Plumbing Pty Ltd in Sydney is seeking a proactive Customer Service & Dispatch Coordinator to join our growing team. This full-time role is Sydney-based but offers work-from-home initially, with 7:00am-3:30pm hours.

You will manage customer relationships, book jobs, coordinate technicians, follow up quotes, and maintain records in ServiceM8 while supporting daily operations and business improvements.

Qualifications

• Must reside in Sydney, NSW.
• Excellent verbal communication and interpersonal skills.
• Well-spoken, articulate and engaging on the phone.
• Confident, friendly and professional telephone manner.
• Ability to build rapport and establish trust with customers quickly.
• Strong objection-handling and problem-solving skills.

Responsibilities

• Answer inbound calls and convert enquiries into bookings.
• Deliver exceptional customer service and build strong customer relationships.
• Handle customer enquiries, concerns and objections professionally.
• Manage daily technician scheduling and dispatch.
• Keep technicians productive and schedules efficiently organised.
• Proactively follow up outstanding quotes and convert sales opportunities.
• Coordinate appointments, return visits and ongoing works.
• Maintain accurate job records and documentation in ServiceM8.
• Assist with general administration, invoicing and job completion.
• Support management with daily operations and business improvements.

Skills

Customer service

Dispatch coordination

Interpersonal skills

Tools

ServiceM8

Job description

Customer Service & Dispatch Coordinator - Sydney Based | WFH Initially

Customer Service & Dispatch Coordinator (CSR/DSR)

Lime Plumbing Pty Ltd

Full-Time | Sydney-Based Applicants Only | Work From Home Initially

Monday-Friday | 7:00am-3:30pm (Sydney time)

Lime Plumbing & Drains is a fast-growing plumbing maintenance company servicing residential and commercial customers across Sydney.

We're looking for a switched-on, highly organised and confident Customer Service & Dispatch Coordinator to join our growing team.

This is more than just answering phones.

You'll play a key role in managing customer relationships, booking jobs, coordinating technicians, following up quotes and keeping our daily operations running smoothly.

We're looking for a natural communicator who is confident, well-spoken and genuinely enjoys talking to people.

Key Responsibilities

• Answer inbound calls and confidently convert enquiries into bookings.

• Deliver exceptional customer service and build strong customer relationships.

• Handle customer enquiries, concerns and objections professionally.

• Manage daily technician scheduling and dispatch.

• Keep technicians productive and schedules efficiently organised.

• Proactively follow up outstanding quotes and convert sales opportunities.

• Coordinate appointments, return visits and ongoing works.

• Maintain accurate job records and documentation in ServiceM8.

• Assist with general administration, invoicing and job completion.

• Support management with daily operations and business improvements.

What We're Looking For

• Must currently reside in Sydney, NSW.

• Exceptional verbal communication and interpersonal skills.

• Well-spoken, articulate and naturally engaging on the phone.

• Confident, friendly and professional telephone manner.

• Ability to build rapport and establish trust with customers quickly.

• Strong objection-handling and problem-solving skills.

• Ability to confidently explain services and convert enquiries into bookings.

• Excellent organisation, multitasking and time management skills.

• A proactive, solutions-focused attitude.

• Reliable, self-motivated and comfortable working independently.

• Someone who takes ownership and doesn't need constant supervision.

Highly Regarded

• Experience in plumbing, electrical, HVAC or another trades-based business.

• Previous experience using ServiceM8.

• Experience coordinating or dispatching field technicians.

• Experience in phone-based customer service, sales or appointment booking.

• Experience with quotation follow-ups and customer management systems.

Experience with ServiceM8 or within the trades industry will be highly regarded, although paid training can be provided for the right candidate.

What We Offer

• Full-time, stable employment.

• Work-from-home arrangement for the time being, with the possibility of transitioning to an office-based role in Sydney.

• Laptop and phone provided.

• Monday-Friday hours, 7:00am-3:30pm.

• Paid training and onboarding.

• Supportive and friendly team environment.

• Opportunity to grow with an expanding business.

• Direct involvement with company management.

About You

You're a natural conversationalist who enjoys dealing with people and takes pride in delivering outstanding customer service.

You're confident speaking with customers, comfortable handling objections and have the ability to turn conversations into confirmed bookings without being pushy.

You're highly organised, think on your feet and enjoy working in a fast-paced environment where no two days are the same.

Most importantly, you're someone who takes initiative, accepts responsibility and genuinely wants to contribute to the success of a growing business.