Customer Service & Dispatch Coordinator Sydney Remote Start

Lime Plumbing; Sydney; Remote; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Laptop provided

Phone provided

Paid training

Growth opportunities

Job summary

Lime Plumbing Pty Ltd in Sydney is seeking a proactive Customer Service & Dispatch Coordinator to join our growing team. This full-time role is Sydney-based but offers work-from-home initially, with 7:00am-3:30pm hours.

You will manage customer relationships, book jobs, coordinate technicians, follow up quotes, and maintain records in ServiceM8 while supporting daily operations and business improvements.

Qualifications

• Must reside in Sydney, NSW.
• Excellent verbal communication and interpersonal skills.
• Well-spoken, articulate and engaging on the phone.
• Confident, friendly and professional telephone manner.
• Ability to build rapport and establish trust with customers quickly.
• Strong objection-handling and problem-solving skills.

Responsibilities

• Answer inbound calls and convert enquiries into bookings.
• Deliver exceptional customer service and build strong customer relationships.
• Handle customer enquiries, concerns and objections professionally.
• Manage daily technician scheduling and dispatch.
• Keep technicians productive and schedules efficiently organised.
• Proactively follow up outstanding quotes and convert sales opportunities.
• Coordinate appointments, return visits and ongoing works.
• Maintain accurate job records and documentation in ServiceM8.
• Assist with general administration, invoicing and job completion.
• Support management with daily operations and business improvements.

Skills

Customer service

Dispatch coordination

Interpersonal skills

Tools

ServiceM8

Job description

Lime Plumbing Pty Ltd in Sydney is seeking a proactive Customer Service & Dispatch Coordinator to join our growing team. This full-time role is Sydney-based but offers work-from-home initially, with 7:00am-3:30pm hours.

You will manage customer relationships, book jobs, coordinate technicians, follow up quotes, and maintain records in ServiceM8 while supporting daily operations and business improvements.