Reception / Concierge - Melbourne

First Contact; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Training and Development

Rewards Program

Wardrobe Services

Career Progression

Work Location

Job summary

First Contact in Melbourne CBD is seeking a Guest Experience Ambassador to join our Front of House team. You will warmly welcome tenants, staff and contractors, ensuring spaces are inviting and well-presented while coordinating with security and managing meeting room bookings.

This full-time role offers training and development, a rewards program, wardrobe services and clear career progression within a dynamic, inclusive culture.

Qualifications

• Experience in five-star hotels or top-end hospitality.
• Experience servicing VIP and Executive-Level guests in a professional manner.
• Ability to work autonomously, while being self-motivated and driven.

Responsibilities

• Provide engaging, on-brand welcome and farewell to staff, clients and contractors.
• Ensure reception spaces and meeting rooms are well-presented and clean.
• Coordinate with security to ensure safety.
• Manage upkeep and bookings of meeting rooms.
• Assist with uploading information to tenant portals and with administrative duties.

Skills

Guest service

Hospitality

Communication skills

Professional demeanor

VIP/Executive guest service

Job description

Reception / Concierge - Front of House – Melbourne CBD (Full Time)

Do you enjoy making people feel welcomed, valued, engaged and empowered?

We are looking for a talented & exceptional Guest Experience Ambassador to join our dynamic team located in our Melbourne CBD.

You will be adding value to our Front of House teamby delivering outstanding customer service.

You will be thriving on making someone else's day a little better. You welcome the tenants of the building with a big smile, you are ready to assist them wherever necessary & you will be naturally engaging at all levels.

As the name suggests, you are the First Contact for our clients!

Key responsibilities include:

• Provide engaging, on brand welcome and farewell to staff, clients and contractors
• Ensure reception spaces, guest lounges and meeting rooms are well-presented and clean.
• Work closely with security teams to ensure safety
• Manage the upkeep of the meeting rooms throughout the day
• Manage bookings of all meeting spaces
• Assist with uploading information to tenant’s portals
• Assist with administrative duties as per tenant request eg. Mailroom, postage, reports, etc.

What we offer?

The core of our business is our people. As a First Contact employee you will be provided with a range of benefits to develop your career and your personal goals.

• We will make sure you have a Work life balance. We offer a Monday to Friday work schedule, with shifts between 7am – 7pm (8-hour shifts per day)
• You will have your weekends off and paid Public Holidays off
• Entrepreneurial and inclusive work culture

More Benefits

• Training and Development: Opportunity for paid training and development packages to continue to see you grow!
• Rewards Program: An amazing rewards and recognition program whereby you can receive vouchers for a wide range of retailers
• Wardrobe Services: Supplied corporate wardrobe and dry-cleaning services. You won’t have to worry about ironing a work shirt again
• Career Progression: The opportunity to progress your career if you commit to First Contact
• Work Location: Working in some of the city’s most prestigious buildings, as well as the newest

Bring to the table

• Experience in five-star hotels or top-end hospitality
• Experience servicing VIP and Executive-Level guests in a professional manner
• Ability to work autonomously, while being self-motivated and driven
• Attentiveability to anticipate client needs
• Ability to create lasting impressions and meaningful relationships
• Discretion and confidentiality and the ability to build a high level of trust
• Immaculate presentation and grooming standards

About us

A business focused on others

First Contact is the leading Corporate Concierge and Workplace Services provider in Australia, with five-star customer service at the heart of what we do. First Contact works with premium companies within the banking, finance, telecommunications sectors (and many more), to deliver the customer service component of their business.

If you want to learn more about us, please visit https://firstcontact.co/Home/AboutUs.

Our Culture

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Keep those ambitions in sight and imagine where First Contact can take you...

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. First Contact is committed to equal opportunity regardless of race, gender, age, sexual orientation, or disability.