Veteran Compensation Advocate

RSL Queensland; Townsville City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Novated leasing

Three gifted days of leave over Xmas

Fully funded advocacy training

Study assistance

Discounts hub

Job summary

RSL Queensland seeks a Compensation Advocate in Townsville to guide veterans through DVA claims and appeals, helping service-related conditions be recognised and accessed for compensation, medical and rehabilitation support.

You will visit veterans at home or hospital, work with DVA and health providers, and develop your advocacy skills under our Team Leader Advocacy; this is a full-time, on-site role based in Aitkenvale, Townsville.

Qualifications

• Experience in claims, insurance, workers' compensation, rehabilitation or case management.
• Ability to interpret legislation and policy with strong attention to detail.
• Empathy and professionalism in sensitive conversations.
• Advocacy qualifications (MILADC002 / MILADW002), or willingness to complete them.
• Current Queensland C class driver's licence.

Responsibilities

• Prepare and lodge DVA claims under the VEA, DRCA and MRCA with support and mentoring.
• Track the progress of claims and appeals, and keep clients informed.
• Keep accurate case notes and client records in our CRM.
• Visit veterans at home and in hospital to support their claims.
• Work with DVA, health providers, RSL Sub Branches and other ex-service organisations.

Skills

Claims experience

Legislation interpretation

Empathy & professionalism

Case management

Driver's license (Queensland C)

Education

MILADC002 / MILADW002 Advocacy qualifications

Tools

CRM system

Job description

About the role

Navigating the compensation system can be complex and emotional for veterans and their families. As a Compensation Advocate in Townsville, you'll guide them through claims and appeals with the Department of Veterans' Affairs (DVA). You'll help them get their service-related conditions recognised and access compensation, medical and rehabilitation support.

You won't be expected to know everything from day one. You'll build your skills under the guidance of experienced advocates and our Team Leader Advocacy.

The role includes home and hospital visits, and some travel within Queensland and intrastate.

What you'll do

• Prepare and lodge DVA claims under the VEA, DRCA and MRCA with support and mentoring


• Track the progress of claims and appeals, and keep clients informed


• Keep accurate case notes and client records in our CRM


• Visit veterans at home and in hospital to support their claims


• Work with DVA, health providers, RSL Sub Branches and other ex-service organisations

This is a permanent position based full-time in our office in Aitkenvale in Townsville.

What you'll bring

• Experience in claims, insurance, workers' compensation, rehabilitation or case management


• Confidence interpreting legislation and policy, with strong attention to detail


• Empathy and professionalism in sensitive conversations


• Advocacy qualifications (MILADC002 / MILADW002), or willingness to complete them with our support


• A current Queensland C class driver's licence

An understanding of the ADF or the veteran community is highly regarded.

About us

For more than 100 years, RSL Queensland has supported veterans and their families through care, commemoration and camaraderie. Funded by Australia's largest and most successful not-for-profit prize home lottery, the Dream Home Art Union, we invest in services that help the veteran and Defence community thrive after service.

Benefits

• Salary packaging up to $15,900 a year, plus extra tax-saving benefits


• Novated leasing


• Three gifted days of leave over Christmas


• Fully funded advocacy (ADTP) training, onboarding and ongoing development


• Study assistance and study leave for approved courses


• Access to a discounts hub across hundreds of Australian retailers