Client Service Consultant

Geelong Cemeteries Trust; Geelong; On-site; AUD 43,000 - 50,000; Full time

Benefits offered by this job

Fully funded training

Uniforms provided

Laundry allowance

Company vehicles for work-related旅行

Job summary

Geelong Cemeteries Trust is seeking a permanent, full-time Client Services Consultant to support families, funeral directors and community members in arranging burial, cremation and memorial services.

The role combines face-to-face appointments, service coordination and administration, with a focus on compassionate client care and professional guidance. You will work 8:15am-5:15pm, Monday to Friday, in Geelong and have access to training and development opportunities.

Qualifications

• Experience in customer service or client-facing roles.
• Strong communication and interpersonal skills.
• Ability to manage bookings and documentation with accuracy.
• Compassionate and professional approach when supporting families.

Responsibilities

• Conduct face-to-face client appointments to discuss burial, cremation and memorial options.
• Coordinate arrangements with families and funeral directors.
• Provide clear information and guidance on services and products.
• Maintain accurate client records and processing bookings.
• Ensure compliance with relevant legislation and policies.
• Collaborate with colleagues to deliver high-quality client care.

Job description

Geelong Cemeteries Trust – East Geelong VIC

Geelong Cemeteries Trust - make a meaningful differencet

Geelong | Permanent Full Time

Monday – Friday, 8:15am - 5:15pm

• Permanent, full-time opportunity in an established essential services organisation
• Fully funded training and development, and generous employment benefits.
• Join a supportive and inclusive team, making a meaningful difference in your local community.

The Opportunity

Are you an experienced customer service professional who enjoys working with people, building relationships and providing exceptional service?

Geelong Cemeteries Trust (GCT) is seeking a compassionate, organised and motivated individual to join our team as a permanent, full-time Client Services Consultant.

This is a rewarding and varied position where no two days are the same. Working directly with families, funeral directors and community members, you will provide professional guidance and support in arranging burial, cremation and memorial services.

The role combines face-to-face client appointments, service coordination, administration and relationship management. You will assist families in exploring available options, making informed decisions and ensuring arrangements are managed with care, accuracy and professionalism.

We are looking for someone who is approachable, organised and committed to delivering a high standard of service, with a willingness to learn and the confidence to navigate sensitive conversations.

About Us

Geelong Cemeteries Trust is a community-based organisation providing essential cemetery, cremation and memorial services across the Geelong, Bellarine, Surf Coast and surrounding regions.

We are committed to serving our diverse communities with compassion, professionalism and integrity, recognising the important role our services play in supporting families during significant moments in their lives.

As a values-driven organisation, we take pride in delivering high-quality services and creating a respectful, inclusive and supportive workplace.

Key Responsibilities

As a Client Services Consultant, you will be responsible for delivering professional and compassionate service while managing a variety of client enquiries and administrative responsibilities.

Your key responsibilities will include:

• Conducting face-to-face appointments with families to discuss burial, cremation and memorialisation options.
• Guiding clients through available services and memorial products to assist them in making informed decisions.
• Coordinating burial, cremation and memorial arrangements in consultation with families and funeral directors.
• Responding to phone enquiries and providing accurate, timely and sensitive information.
• Building and maintaining positive relationships with clients, funeral directors and community stakeholders.
• Preparing documentation, processing bookings, generating invoices and maintaining accurate client records.
• Ensuring all services and administrative processes comply with relevant legislation, policies and procedures.
• Working collaboratively with colleagues to ensure a consistent and high standard of client care.

About You

We are looking for someone who takes pride in delivering exceptional service, enjoys working as part of a team and can balance compassion with professionalism.

To succeed in this position, you will demonstrate:

• A compassionate, empathetic and respectful approach when supporting families and community members.
• Strong communication and interpersonal skills, with the confidence to conduct client appointments and explain information clearly.
• Excellent organisational skills and attention to detail, particularly when managing bookings, documentation and competing priorities.
• The ability to remain calm, professional and adaptable in a sensitive and sometimes demanding environment.
• A proactive approach to problem-solving, with the ability to work independently and collaboratively.
• A willingness to learn new systems, processes and industry-specific requirements.
• A current and valid driver's licence (essential).

Previous experience in customer service, administration, client relationship management or a similar client-facing role is desirable.

Above all, we are seeking someone who is reliable, accountable and professional, with a genuine commitment to delivering high-quality service and contributing positively to our team.

Remuneration and Benefits

The current hourly rate for this position is $33.06 per hour, with annual wage increases provided in accordance with the Geelong Cemeteries Trust Enterprise Agreement.

This is a permanent, full-time position, working Monday to Friday, 8:15am to 5:15pm, inclusive of a one-hour lunch break.

In addition to above-award remuneration, we offer:

• Secure, permanent employment within an essential services organisation.
• Fully funded training, professional development and opportunities for career growth.
• Fully supplied uniforms, personal protective equipment and a laundry allowance.
• Access to company vehicles for work-related travel.
• Free onsite parking.
• Access to our Employee Assistance Program (EAP).
• A supportive and inclusive team environment.
• The opportunity to make a meaningful contribution to the local community.

Geelong Cemeteries Trust is committed to being a diverse, inclusive, and respectful workplace. We encourage applications from people of all genders, ages, cultural backgrounds, Aboriginal and Torres Strait Islander peoples, people with disability, members of the LGBTQIA+ community and people with varied life experiences. Adjustments to the recruitment process are available on request.