Funeral Services Assistant

Greater Metropolitan Cemeteries Trust; City of Melbourne; On-site; AUD 42,000 - 62,000; Full time

Benefits offered by this job

Two RDO per month

Training and Development opportunities

Free onsite car parking

Collaborative team environment

Employee Assistance Program

Job summary

The Greater Metropolitan Cemeteries Trust (GMCT) is seeking a Funeral Services Assistant to support grieving families with empathy and professionalism. You will assist with crematorium operations, data handling of remains, and gatehouse duties, ensuring a safe and respectful environment.

Reporting to the Senior Supervisor, you will navigate changing situations with emotional awareness, maintain confidentiality, and uphold GMCT values of integrity and compassion.

Qualifications

• Experience in customer service with a calm, professional demeanor.
• Current Driver’s license is mandatory.
• SOP use of cremators training; AV equipment familiarity desirable.

Responsibilities

• General crematorium duties – processing, storage and handling of cremated remains.
• Data administration of deceased and cremated remains.
• Gatehouse duties escort for funeral services and families to burial site.
• No-family in attendance interments or retrieval/ scattering.
• Receive deliveries from funeral directors and verify paperwork per Cemeteries and Crematoria Act.

Skills

Customer service

Attention to detail

Calm demeanor

Flexibility

Initiative

Tools

Current Driver’s license

SOP training for cremators

Audio/Visual equipment familiarity

Job description

Working with The Greater Metropolitan Cemeteries Trust

Every meaningful tribute, every moment of reflection, every family brought together.
In everything we do, in every role we play, we can make a difference in someone’s life at a time when it matters most.

Work with us, and make a difference from day one.

The Greater Metropolitan Cemeteries Trust (GMCT) is a community-led, not-for-profit organisation driven by purpose.

Our purpose takes its shape through our team. They prioritise dignity, compassion, and cultural respect in all their interactions and genuinely care for and support each other.

We are committed to the development of our team. Our work culture is dynamic, people-centred, dedicated to fulfilling our vision and we live and breathe our values of integrity, compassion, respect and sustainability.

The opportunity

Our Funeral Services team is on the lookout for a Funeral Services Assistant. Someone who understands the needs of grieving families and can provide a safe, supportive environment for both clientele and staff.

If you can bring an empathetic brain, customer service knowledge, and exceptional communication skills, we’ll bring the great team environment, unique and powerful subject matter, and an organisation that doesn’t just care, but cares with a cause.

Reporting to the Senior Supervisor of Funeral Services, you will guide families through the necessary processes with emotional awareness and flexibility, focusing on customer centricity and harmony within the GMCT team.

Life in essence, is always changing. You will also need to embrace change with courage and positivity, and navigate through roadblocks effectively while staying true to GMCT's objectives and values.

Key responsibilities include but not limited to:

• General crematorium duties – processing and CR storage and handling
• Data administration of deceased and cremated remains
• Perform gatehouse duties such as escort for funeral services and families for to burial site
• No-family in attendance CR Interments, retrieval or scattering
• Receive deliveries from funeral directors and confirm paperwork is correct and meets the requirements of the Cemeteries and Crematoria Act.

To be successful in this position you will require:

• Experience in the provision of customer service and support, with attention to detail, a calm and professional demeanor, as well as flexibility and initiative in dealing with the unexpected.
• Current Driver’s license (mandatory)
• Training in the standard operating procedure (SOP) use of cremators.
• Understanding/experience in the operation of Audio/Visual/DVD equipment (desirable).
• Display commitment to meeting the expectations and requirements of customers in a supportive and thoughtful manner.
• Displayssensitivity and maintainconfidentiality in dealing with the family and friends of the bereaved.
• Mechanical qualifications or demonstrated mechanical aptitude.

A career with us:

Our people are our most valued asset – we understand the importance of providing a rewarding, inclusive and supportive work environment where all people are empowered to bring their best selves.

We offer:

• Two RDO(Rostered Day Off) per month
• Fantastic Training and Development opportunities
• Free onsite car parking
• A collaborative team that fosters growth and innovation
• Employee Assistance Program to support our employees and their family’s overall wellbeing

This position requires the successful candidate to undergo a pre-employment medical and police check.

GMCT is a Supportive Employer of Australian Defence Force Reservists. GMCT is an Equal Opportunity Employer.

We encourage applications from people of all ages, nationalities, abilities and cultures, including Aboriginal and Torres Strait Islander people, the LGBTQI+ community and people living with disability. We are happy to adjust our recruitment process to support accessibility needs - so reach out to us at [e-mail]