Compassionate Funeral Services Assistant (Crematorium)

The Greater Metropolitan Cemeteries Trust; Melbourne; On-site; AUD 52,000 - 62,000; Full time

Benefits offered by this job

Two RDO per month

Comprehensive induction program

Training and development opportunities

Free onsite car parking

Employee Assistance Program

Job summary

The Greater Metropolitan Cemeteries Trust in Melbourne is seeking a Funeral Services Assistant who understands the needs of grieving families and can provide a safe, supportive environment for clients and staff. Reporting to the Senior Supervisor, you will guide families through processes with emotional awareness and flexibility, focusing on customer centricity.

Key responsibilities include crematorium duties, data entry for remains, gatehouse escorting, and memorialisation options.

Qualifications

• Experience in customer service and a calm, professional demeanor.
• Current Driver's license is mandatory.
• Training in SOP use of cremators.
• Desirable: understanding/experience with Audio/Visual equipment.
• Commitment to confidentiality when dealing with bereaved families.

Responsibilities

• General crematorium duties and storage/handling of remains.
• Data administration of deceased and cremated remains.
• Gatehouse duties escorting families to burial site.
• No-family in attendance interments.
• Memorialisation options including plaque management.
• Receive deliveries and verify paperwork per Cemeteries and Crematoria Act.

Skills

Customer service

Driver's license

SOP use of cremators

Audio/Visual equipment

Confidentiality

Tools

Crematorium equipment

Job description

The Greater Metropolitan Cemeteries Trust in Melbourne is seeking a Funeral Services Assistant who understands the needs of grieving families and can provide a safe, supportive environment for clients and staff. Reporting to the Senior Supervisor, you will guide families through processes with emotional awareness and flexibility, focusing on customer centricity.

Key responsibilities include crematorium duties, data entry for remains, gatehouse escorting, and memorialisation options.