Compassionate Funeral Services Assistant

MAYDAY Recruitment Group - Winner Outstanding Agency 2023; City of Melbourne; On-site; AUD 52,000 - 68,000; Full time

Job summary

MAYDAY Recruitment Group is partnering with a respected funeral services organisation to recruit a Funeral Director's Assistant based in Glen Waverley. This permanent, on-site role offers exposure across funeral services, transfers, mortuary support and cremation operations, with an on-call roster and a supportive team.

We are seeking compassionate, reliable individuals with strong communication skills and the ability to work with grieving families and diverse teams in a sensitive environment.

Qualifications

• Current unrestricted driver’s licence.
• Strong customer service and communication skills.
• Compassionate, professional and respectful approach when supporting grieving families.
• Comfortable working in an environment involving death, grief and deceased persons.
• Ability to perform manual handling tasks and meet physical requirements.
• Reliable and flexible with on-call roster.
• Ability to follow procedures and work independently or in a team.

Responsibilities

• Assist Funeral Directors with the preparation and delivery of funeral services.
• Support families, visitors and stakeholders with empathy and professionalism.
• Conduct transfers of deceased persons between hospitals, aged care facilities, private residences and other locations.
• Assist within the mortuary, including preparation, dressing, presentation and respectful care of deceased persons.
• Support cremation operations and related activities as required.
• Prepare vehicles, coffins, nameplates and service areas to a high standard.
• Assist with day-to-day funeral operations across the Glen Waverley site.
• Participate in an on-call roster to support after-hours transfers and operational requirements.
• Ensure compliance with company policies, procedures and workplace health and safety requirements.
• Contribute to a positive, collaborative and respectful team culture.

Skills

Customer service

Empathy

Team collaboration

Reliability

Attention to detail

Manual handling

Job description

MAYDAY Recruitment Group is partnering with a respected funeral services organisation to recruit a Funeral Director's Assistant based in Glen Waverley. This permanent, on-site role offers exposure across funeral services, transfers, mortuary support and cremation operations, with an on-call roster and a supportive team.

We are seeking compassionate, reliable individuals with strong communication skills and the ability to work with grieving families and diverse teams in a sensitive environment.