Funeral Services Assistant

The Greater Metropolitan Cemeteries Trust; Melbourne; Sur place; AUD 52 000 - 62 000; Plein temps

Avantages offerts par ce poste

Two RDO per month

Comprehensive induction program

Training and development opportunities

Free onsite car parking

Employee Assistance Program

Résumé du poste

The Greater Metropolitan Cemeteries Trust in Melbourne is seeking a Funeral Services Assistant who understands the needs of grieving families and can provide a safe, supportive environment for clients and staff. Reporting to the Senior Supervisor, you will guide families through processes with emotional awareness and flexibility, focusing on customer centricity.

Key responsibilities include crematorium duties, data entry for remains, gatehouse escorting, and memorialisation options.

Qualifications

• Experience in customer service and a calm, professional demeanor.
• Current Driver's license is mandatory.
• Training in SOP use of cremators.
• Desirable: understanding/experience with Audio/Visual equipment.
• Commitment to confidentiality when dealing with bereaved families.

Responsabilités

• General crematorium duties and storage/handling of remains.
• Data administration of deceased and cremated remains.
• Gatehouse duties escorting families to burial site.
• No-family in attendance interments.
• Memorialisation options including plaque management.
• Receive deliveries and verify paperwork per Cemeteries and Crematoria Act.

Connaissances

Customer service

Driver's license

SOP use of cremators

Audio/Visual equipment

Confidentiality

Outils

Crematorium equipment

Description du poste

What We Do

The Greater Metropolitan Cemeteries Trust (GMCT) is a community-led, not-for-profit organisation driven by purpose.

Introduction:

• 1 X Permanent, Full time Positions
• Two RDO's (Rostered Days Off) per month
• Location: Fawkner

What We Do

The Greater Metropolitan Cemeteries Trust (GMCT) is a community-led, not-for-profit organisation driven by purpose.

Our purpose takes its shape through our team. They prioritise dignity, compassion, and cultural respect in all their interactions and genuinely care for and support each other.

We are committed to the development of our team. Our work culture is dynamic, people-centred, dedicated to fulfilling our vision and we live and breathe our values of integrity, compassion, respect and sustainability.

The opportunity

Our Funeral Services team is on the lookout for a Funeral Services Assistant. Someone who understands the needs of grieving families and can provide a safe, supportive environment for both clientele and staff.

If you can bring an empathetic brain, customer service knowledge, and exceptional communication skills, we'll bring the great team environment, unique and powerful subject matter, and an organisation that doesn't just care, but cares with a cause.

Reporting to the Senior Supervisor of Funeral Services, you will guide families through the necessary processes with emotional awareness and flexibility, focusing on customer centricity and harmony within the GMCT team.

Life in essence, is always changing. You will also need to embrace change with courage and positivity, and navigate through roadblocks effectively while staying true to GMCT's objectives and values.

Key responsibilities include but not limited to:

• General crematorium duties - processing and CR storage and handling
• Data administration of deceased and cremated remains
• Perform gatehouse duties such as escort for funeral services and families for to burial site
• No-family in attendance CR Interments, retrieval or scattering
• Memorialisation options (including plaque management)
• Receive deliveries from funeral directors and confirm paperwork is correct and meets the requirements of the Cemeteries and Crematoria Act.

To be successful in this position you will require:

• Experience in the provision of customer service and support, with attention to detail, a calm and professional demeanor, as well as flexibility and initiative in dealing with the unexpected.
• Current Driver's license (mandatory)
• Training in the standard operating procedure (SOP) use of cremators.
• Understanding/experience in the operation of Audio/Visual/DVD equipment (desirable).
• Display commitment to meeting the expectations and requirements of customers in a supportive and thoughtful manner.
• Displays sensitivity and maintain confidentiality in dealing with the family and friends of the bereaved.Mechanical qualifications or demonstrated mechanical aptitude.

A career with us:

Our people are our most valued asset - we understand the importance of providing a rewarding, inclusive and supportive work environment where all people are empowered to bring their best selves.

We offer:

• Comprehensive induction program
• Two RDO (Rostered Day Off) per month
• Fantastic Training and Development opportunities
• Free onsite car parking
• A collaborative team that fosters growth and innovation
• Employee Assistance Program to support our employees and their family's overall wellbeing

Applications close 5pm Tuesday 20 October2026

This position requires the successful candidate to undergo a pre-employment medical and police check.

GMCT is a Supportive Employer of Australian Defence Force Reservists. GMCT is an Equal Opportunity Employer.

We encourage applications from people of all ages, nationalities, abilities and cultures, including Aboriginal and Torres Strait Islander people, the LGBTQI+ community and people living with disability. We are happy to adjust our recruitment process to support accessibility needs - so reach out to us at [e-mail]