Community Club Coordinator - On-Site Member Services

Quantum CM Solutions; Melbourne; In loco; AUD 33.000 - 44.000; Part-time

Descrizione del lavoro

Quantum CM Solutions (QCMS) seeks a proactive Club Administration Assistant to help create a welcoming, safe environment at exclusive resident clubs in Wollert, VIC. This casual, on-site role supports day-to-day club operations, bookings, and incidents with a focus on service and community wellbeing.

You will interact with residents, manage front-facing tasks, and work as part of a positive team focused on safety and customer service.

Competenze

• Candidates should possess strong Administrative Skills
• Candidates should possess excellent Phone Etiquette and Communication skills to handle member inquiries, respond professionally, and support clear information flow.
• Candidates should possess strong attention to detail, organisational skills, and the ability to prioritise tasks in a busy club environment.
• Candidates should possess a customer service mindset, with the ability to interact respectfully and effectively with residents, committee members, and visitors.
• Candidates should possess reliability and the ability to work on-site in Wollert, VIC, during scheduled hours; prior experience in community clubs or residential precincts is beneficial.
• This role requires up to date First Aid, CPR and WWCC
• Candidates should be confident in upholding appropriate behaviour standards with both adults and children

Mansioni

• Provide excellent customer service and build positive relationships with residents while ensuring safety, cleanliness and compliance with guidelines.
• Support administrative tasks and assist with club bookings or programs.
• Respond to incidents calmly and professionally, including conflict resolution when required.
• Support risk management processes and appropriate reporting.
• Collaborate with club management and QCMS team to uphold service standards and provide a welcoming experience for residents and visitors.
• Maintain consistent on-site presence during agreed hours to support frontline club office operations.

Conoscenze

Administrative skills

Phone etiquette

Communication skills

Attention to detail

Organisational skills

Customer service mindset

Descrizione del lavoro

Quantum CM Solutions (QCMS) seeks a proactive Club Administration Assistant to help create a welcoming, safe environment at exclusive resident clubs in Wollert, VIC. This casual, on-site role supports day-to-day club operations, bookings, and incidents with a focus on service and community wellbeing.

You will interact with residents, manage front-facing tasks, and work as part of a positive team focused on safety and customer service.