Club Administration Assistant

Quantum CM Solutions; Melbourne; On-site; AUD 33,000 - 44,000; Part time

Job summary

Quantum CM Solutions (QCMS) seeks a proactive Club Administration Assistant to help create a welcoming, safe environment at exclusive resident clubs in Wollert, VIC. This casual, on-site role supports day-to-day club operations, bookings, and incidents with a focus on service and community wellbeing.

You will interact with residents, manage front-facing tasks, and work as part of a positive team focused on safety and customer service.

Qualifications

• Candidates should possess strong Administrative Skills
• Candidates should possess excellent Phone Etiquette and Communication skills to handle member inquiries, respond professionally, and support clear information flow.
• Candidates should possess strong attention to detail, organisational skills, and the ability to prioritise tasks in a busy club environment.
• Candidates should possess a customer service mindset, with the ability to interact respectfully and effectively with residents, committee members, and visitors.
• Candidates should possess reliability and the ability to work on-site in Wollert, VIC, during scheduled hours; prior experience in community clubs or residential precincts is beneficial.
• This role requires up to date First Aid, CPR and WWCC
• Candidates should be confident in upholding appropriate behaviour standards with both adults and children

Responsibilities

• Provide excellent customer service and build positive relationships with residents while ensuring safety, cleanliness and compliance with guidelines.
• Support administrative tasks and assist with club bookings or programs.
• Respond to incidents calmly and professionally, including conflict resolution when required.
• Support risk management processes and appropriate reporting.
• Collaborate with club management and QCMS team to uphold service standards and provide a welcoming experience for residents and visitors.
• Maintain consistent on-site presence during agreed hours to support frontline club office operations.

Skills

Administrative skills

Phone etiquette

Communication skills

Attention to detail

Organisational skills

Customer service mindset

Job description

Company Description

Quantum CM Solutions (QCMS) is focused on delivering a safe, engaging, and high-quality club experience for residents across its managed communities. Team members join an organisation that values communication, connection, focus and commitment and education.

Role Description

We are looking for a proactive, energetic and community minded team member to help create a welcoming, safe, supportive environment at our exclusive resident clubs. These vibrant facilities include a gym, swimming pools, tennis courts, family room and private function spaces. The Club Administration Assistant is casual, on-site role based in Wollert, VIC, supporting the smooth day-to-day running of club operations. This position is ideal for someone who is reliable, proactive and approachable with availability to work weekdays and weekends. As a club staff member you’ll play a meaningful role at the heart of a vibrant residential community. This isn’t just about supervising facilities. It’s about creating a welcoming environment where residence feel supported safe and valued. You’ll have the chance to build real connections, assist people in their health and well-being journey and work as part of a positive team focused culture. If you enjoy helping others being active and making a genuine impact each day this role offers much more than just a shift it offers purpose.

Your responsibilities will include providing excellent customer service and building positive relationships with residence monitoring facilities to ensure safety cleanliness and compliance with operational guidelines managing administrative tasks and supporting club bookings or programs responding to incidents calmly and professionally including conflict resolution where required supporting risk management processes and reporting appropriately. The Club Administration Assistant collaborates with club management and the QCMS team to support operational processes, uphold service standards, and provide a welcoming experience for residents and visitors. The position requires consistent on-site presence during agreed hours to support frontline club office operations.

Qualifications and Experience

• Candidates should possess strong Administrative Skills
• Candidates should possess excellent Phone Etiquette and Communication skills to handle member inquiries, respond professionally, and support clear information flow.
• Candidates should possess strong attention to detail, organisational skills, and the ability to prioritise tasks in a busy club environment.
• Candidates should possess a customer service mindset, with the ability to interact respectfully and effectively with residents, committee members, and visitors.
• Candidates should possess reliability and the ability to work on-site in Wollert, VIC, during scheduled hours; prior experience in community clubs or residential precincts is beneficial.
• This role requires up to date First Aid, CPR and WWCC
• Candidates should be confident in upholding appropriate behaviour standards with both adults and children