Club Operations & Guest Experience Lead

Next Gen Health & Lifestyle Clubs; Western Australia; Presencial; AUD 70.000 - 90.000; Jornada completa

Descripción de la vacante

Next Gen Health & Lifestyle Clubs in Australia invites you to join a dynamic, team-driven environment. This role focuses on delivering outstanding member service across front-of-house operations and club facilities.

You will lead by example, maintain high standards of cleanliness and safety, and coordinate across Reception, Food & Beverage, Maintenance, Gym, Pool and more. Flexible hours and weekend shifts are required.

Formación

• Experience in delivering premium customer service.
• Natural leadership and highly organised qualities.
• Strong interest and passion for the health & fitness industry.
• Adequate financial skills.
• Previous experience in food and beverage would be an advantage.
• Operational experience.
• Current qualifications in First Aid and Resuscitation, Responsible Serving of Alcohol Certificate, Pool Life Guard; and
• Must be well presented.

Responsabilidades

• Ability to exceed member expectations and maintain high service standards.
• Ensure cleanliness of change rooms, steam, sauna areas and pool surrounds of our pools and spas; and
• Ability to take pool chemical tests and monitor auto chemical controllers;
• Ensuring efficient operations across the Club;
• Managing the opening and closing of the Club;
• Providing leadership, motivation and innovation to teams;
• Delivering operational support to all departments including Reception, Food & Beverage, Maintenance, Crèche, Gym, Pool and Sales;
• Guaranteeing the overall cleanliness and exceptional presentation of the building.

Conocimientos

Customer service

Leadership

Organised

Health & fitness

Financial skills

Food & beverage

Operational experience

First Aid & Resuscitation

Descripción del empleo

Next Gen Health & Lifestyle Clubs in Australia invites you to join a dynamic, team-driven environment. This role focuses on delivering outstanding member service across front-of-house operations and club facilities.

You will lead by example, maintain high standards of cleanliness and safety, and coordinate across Reception, Food & Beverage, Maintenance, Gym, Pool and more. Flexible hours and weekend shifts are required.