Community Banking Customer Experience Champion

Bendigo Bank; City Of Greater Geraldton; Vor Ort; AUD 55.000 - 65.000; Vollzeit

Benefits dieser Stelle

Health & wellbeing support

Private health insurance options

Employee Assistance Program (EAP)

BEN U corporate university

Zusammenfassung

Bendigo Bank is hiring a Customer Service Officer in Geraldton, WA. You’ll drive service delivery, assist customers with transactions, online banking, and product recommendations to meet their financial goals.

You’ll be the branch face, handling queries, processing transactions, and supporting risk-aware service. Training and development opportunities are provided to grow your career within the community-focused bank.

Qualifikationen

• Experience in customer service environment and the ability to achieve targets.
• Strong attention to detail to ensure secure, accurate transactions with a risk mindset.
• Confidence to communicate with new and existing customers face to face and over the phone.
• Eagerness to understand and communicate what makes Bendigo Bank different.
• Drive for collaboration – mateship is crucial for us to work together and achieve our goals.
• Experience in the banking and finance industry is a plus but not essential.

Aufgaben

• Exploring customers’ needs through in-depth conversations to help them achieve their financial goals and partnering with different specialists within the branch.
• Keeping up with constant change. You’ll support our customers with their digital literacy and online banking needs as we continue to innovate our offerings.
• Being the face of the branch and customer service. You’ll handle cash, process transactions, resolve inquiries and assist with paperwork while managing risk.
• Embracing lifelong learning with on-the-job training and external development opportunities.
• Building connections by supporting customers and contributing to community outcomes.

Kenntnisse

Customer service experience

Attention to detail

Face-to-face communication

Phone communication

Understanding bank differentiators

Team collaboration

Banking industry experience (plus)

Jobbeschreibung

Bendigo Bank is hiring a Customer Service Officer in Geraldton, WA. You’ll drive service delivery, assist customers with transactions, online banking, and product recommendations to meet their financial goals.

You’ll be the branch face, handling queries, processing transactions, and supporting risk-aware service. Training and development opportunities are provided to grow your career within the community-focused bank.